Martha Jenkins
Dublin,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Women, Infants, and Children Service Provider
Axis Community Health
Pleasanton, California
10.2023 - Current
- Processed over 600 monthly WIC applications to determine program participation eligibility, ensuring families received proper assistance.
- Organized food voucher distribution process efficiently, ensuring timely access for eligible families.
- Assisted management in meeting organizational goals by consistently achieving performance metrics in quality assurance audits.
- Handled high volumes of incoming calls while managing multiple tasks effectively, contributing to an organized work environment.
- Contributed positively to a collaborative team atmosphere by effectively communicating with colleagues and supervisors, sharing knowledge, and providing support when needed.
- Ensured compliance with federal and state regulations, maintaining accurate documentation.
- Collaborated with local WIC offices to provide targeted outreach efforts to reach underserved communities.
- Participated in ongoing professional development opportunities to stay current with the latest breastfeeding research and recommendations.
- Connected clients with additional resources such as lactation professionals, nutritionists, or mental health services when needed.
- Developed strong rapport with clients, fostering trust and open communication during counseling sessions.
Professional Nail Technician
Artistic Nail Designs by Martha
05.2008 - 10.2023
- Gained a reputation for consistently delivering exceptional results in nail repair and restoration services for clients with damaged or weakened nails.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Demonstrated proficiency in various nail enhancement techniques such as acrylics, gels, dipping systems, and silk wraps for diverse client needs.
- Ensured strict adherence to state board regulations regarding sanitation procedures for tools, equipment, and surfaces, contributing to the salon environment's overall safety profile.
- Developed professional relationships with clients by addressing concerns and resolving issues promptly.
- Fostered a welcoming atmosphere by engaging in friendly conversation during appointments, creating lasting customer connections.
- Increased client retention through excellent communication skills and personalized nail care recommendations.
Assistant Bank Manager
BBVA Bank
09.2003 - 10.2004
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
- Collaborated with the bank manager and teller supervisor on scheduling, hiring decisions, and monthly audits.
- Contributed to achieving financial targets by effectively managing budgets and controlling expenses within the branch.
- Coordinated three staff training programs a year, equipping employees with essential skills for success.
- Facilitated open communication channels between staff members and senior leadership, promoting transparency in decision-making processes.
Education
MBA - Business Management
Technology University of Mexico
Mexico City06-2023
Skills
- Customer and Personal Service
- Time Management
- Administration and Management
- Active Listening
- Oral Presentation
- Verbal communication
- Scheduling appointments
- Leadership and supervision
- Customer engagement
- Operations management
Activities
Use this section to highlight your relevant passions, activities, and how you like to give back. It’s good to include Leadership and volunteer experiences here. Or show off important extras like publications, certifications, languages and more.
Certification
- Licensed Nail Technician - 35 years
Languages
Spanish
Native or Bilingual
Timeline
Women, Infants, and Children Service Provider
Axis Community Health
10.2023 - Current
Professional Nail Technician
Artistic Nail Designs by Martha
05.2008 - 10.2023
Assistant Bank Manager
BBVA Bank
09.2003 - 10.2004
MBA - Business Management
Technology University of Mexico
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