ARUN MOHAN
DUBLIN
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Secretory , Cashier and Administration
Co-operative bank
Pathanamthitta, Kerala
01.2016 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service Store Assistant
Reliance Communication
Cochin, Kerala
01.2015 - 01.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
MBA - Human Resource Management
Vinayaka Missions Research Foundation University
Salem01-2015
Bachelor of Arts - CO-OPERATION
Mahatma Gandhi University
Kottayam04-2008
Skills
- Cash Counting
- Customer Inquiries
- Customer Service Excellence
- Cash Handling And Security
- Credit And Cash Transactions
- Credit Card Processing
- Payment Receipt
- Retail Merchandising
- Customer Relations
- Customer Service
- Accounts Receivable
- Purchase Order Processing
- Customer Flow Monitoring
- Purchase Assistance
- Purchase Recommendations
- Customer Needs Assessment
- Inventory Control
- Supply Restocking
- Account Reconciliation
Certification
- Tally version 8
- Microsoft Office
- Public Realtion Officer
Languages
English
Professional
Malayalam
Native/ Bilingual
Custom
- Travelling
Timeline
Bank Secretory , Cashier and Administration
Co-operative bank
01.2016 - 02.2024
Customer Service Store Assistant
Reliance Communication
01.2015 - 01.2016
MBA - Human Resource Management
Vinayaka Missions Research Foundation University
Bachelor of Arts - CO-OPERATION
Mahatma Gandhi University
- Tally version 8
- Microsoft Office
- Public Realtion Officer
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