Miranda Nicholson
Dublin
Summary
Project manager with a strong background at Central Concrete, emphasizing client communication and quality assurance. Skilled in dispatch coordination and scheduling, achieving significant improvements in operational efficiency and cost reduction. ACI certification, leadership capabilities, and ensuring projects are delivered on time with contractor collaboration.
Overview
9
9
years of professional experience
Work History
East Bay Project Manager / Technical Service Team
Central Concrete
Pleasanton
07.2025 - Current
- Manage projects across the East Bay, from planning to completion.
- Oversee quality control and client communication throughout the project lifecycle.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Built and established strong partnerships with contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Dispatch Supervisor
Central Concrete
Pleasanton
01.2024 - 07.2025
- Scheduled, assigned, and monitored the work of eight dispatchers.
- Led dispatch operations, ensuring efficient routing and delivery of materials.
- Developed and implemented strategic driver routing plans that minimized travel time and lowered operational costs.
- Collaborated with logistics, sales, and plant management to improve scheduling performance.
- Ensured that daily dispatch operations ran smoothly and efficiently.
Ready-Mix Driver Scheduling & Material Scheduling
Central Concrete
Pleasanton
08.2022 - 01.2024
- Scheduled over 200 ready-mix drivers across the Bay Area and Sacramento locations.
- Coordinated routes to ensure on-time delivery, and resource optimization.
- Communicated daily safety messages to drivers to promote safe driving practices and compliance with company policies.
- Coordinated with plant personnel to ensure the timely ordering of aggregate and cement materials for the following day's production schedule.
Customer Service Representative
Central Concrete
Pleasanton
08.2021 - 08.2022
- Provided exceptional customer support for concrete product inquiries and orders.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Developed strong customer relationships to encourage repeat business.
Delivery Driver
Intrepid Delivery
Livermore
04.2021 - 08.2021
- Communicated with customers to ensure satisfaction and timely deliveries.
- Delivered packages efficiently to residential and commercial locations.
- Followed safety protocols to minimize risks while driving and handling packages.
Receiving Clerk
Dollar Tree Distribution Center
02.2017 - 04.2021
- Inspected shipments for quality and accuracy.
- Communicated effectively with supervisors regarding inventory issues.
- Coordinated with vendors to resolve discrepancies in shipments.
- Received and inspected incoming shipments for quality and accuracy.
Education
San Joaquin Delta College
11.2025
Lathrop High School
01.2016
Skills
- Project management
- Client communication
- Customer service excellence
- Quality control
- ACI certification
- Dispatch coordination and scheduling
- Microsoft Office and Google Suite
- Team leadership
- Multitasking Abilities
Timeline
East Bay Project Manager / Technical Service Team
Central Concrete
07.2025 - Current
Dispatch Supervisor
Central Concrete
01.2024 - 07.2025
Ready-Mix Driver Scheduling & Material Scheduling
Central Concrete
08.2022 - 01.2024
Customer Service Representative
Central Concrete
08.2021 - 08.2022
Delivery Driver
Intrepid Delivery
04.2021 - 08.2021
Receiving Clerk
Dollar Tree Distribution Center
02.2017 - 04.2021
San Joaquin Delta College
Lathrop High School