Olivia Melgoza
Dublin
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
12
12
years of professional experience
Work History
Area Manager - Sales and Operations
Orangetheory Fitness Dublin
Dublin, CA
04.2023 - Current
- Support various locations, enforcing high-quality standards of operation.
- Lead operational strategies to enhance member engagement and retention across multiple locations.
- Analyze performance metrics to identify areas for improvement and drive operational excellence.
- Collaborate with regional leadership on strategic planning to align local operations with overall business goals.
- Lead a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Studio Manager
Orangetheory Fitness
Dublin, CA
01.2021 - 04.2023
- Oversaw daily operations to ensure optimal studio performance and member satisfaction.
- Facilitated hiring, onboarding and training of new associates as well as guide current associates towards their career goals.
- Worked closely with coaches and Head Coach to ensure a top tier class experience.
- Produced monthly sales reports and key performance indicators, supporting operation planning and strategic decision making.
- Built relationships with members to ensure an amazing experience during each visit.
Data Annotation Specialist
Tesla
San Mateo, CA
01.2020 - 01.2021
- Completed quality assurance reviews to assess accuracy of data and validate results.
- Interacted with computer vision engineers to improve the design of an efficient labeling interface.
- Collaborated with fellow team members to achieve department deadlines.
- Labeled images critical to training deep neural networks.
Sales Associate
Orangetheory Fitness
Dublin, CA
01.2018 - 01.2020
- Delivered exceptional service, ensuring a welcoming and motivating environment for members.
- Executed daily sales strategies to meet and exceed store goals.
- Collaborated with team members to improve overall studio performance, sharing best practices, and offering support as needed.
- Utilized CRM software to document interactions and track customer issues effectively.
- Managed high-volume inbound and outbound calls to resolve customer inquiries efficiently.
Key Holder
The Vitamin Shoppe
Dublin, CA
01.2014 - 01.2016
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Improved engagement with merchandise while cross-selling products to increase purchase amounts.
- Recommended customers and ascertained what each customer wanted or needed.
- Operated cash registers, managed financial transactions and balanced drawers.
Education
Bachelor of Arts - Sociology
University of California, Davis
01-2008
Skills
- Organized, efficient multitasker
- Highly productive in fast-paced environments
- Team development and management
- Operations management
- Relationship building and management
- Customer service
- Excellent verbal and written communication
- Product and service knowledge
- Microsoft Suite expertise
Languages
English
Native or Bilingual
Timeline
Area Manager - Sales and Operations
Orangetheory Fitness Dublin
04.2023 - Current
Studio Manager
Orangetheory Fitness
01.2021 - 04.2023
Data Annotation Specialist
Tesla
01.2020 - 01.2021
Sales Associate
Orangetheory Fitness
01.2018 - 01.2020
Key Holder
The Vitamin Shoppe
01.2014 - 01.2016
Bachelor of Arts - Sociology
University of California, Davis