Martha Humphries
Courtenay,BC
Summary
Driven and results-focused professional with extensive experience in office administration and customer service, notably with Sunshine Coast Regional District. Excelled in data entry and fostering positive relationships, significantly enhancing operational efficiency and customer satisfaction. Demonstrated a strong problem-solving ability and a positive attitude, contributing to a productive and supportive work environment.
Overview
29
29
years of professional experience
Work History
Recreation Office Assistant
Sunshine Coast Regional District
2006.09 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- ActiveNet experience
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Informed and supported business leaders through consistent communication and administrative support duties.
Lifeguard/Instructor
Town Of Gibsons
1995.09 - 2006.09
- Strengthened relationships with local schools by organizing group visits and swim classes tailored specifically for their needs.
- Streamlined the scheduling process for lifeguard shifts, ensuring adequate coverage at all times.
- Evaluated equipment regularly, identifying necessary repairs or replacements promptly to maintain optimal safety conditions at all times.
- Expanded program offerings by continuously updating certifications and qualifications as a Lifeguard Instructor.
- Improved swimmer safety by consistently enforcing pool rules and regulations.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
- Reduced rescue response times by conducting regular lifeguard drills and training sessions.
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Maintained accurate records of class participants, including attendance logs and progress reports for each student.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Contributed to a safer swimming environment by maintaining clean, organized, and hazard-free pool areas.
- Created and developed lesson plans to meet students' academic needs.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
Education
No Degree - Business Administration
Capilano University
Sunshine Coast, BC04.2019
Skills
- Data Entry
- Customer Service
- Multi-line phone proficiency
- Office Administration
- Administrative Support
- File Maintenance
- Strong Problem Solver
- Appointment Scheduling
- Positive Attitude
- Bank Deposit Reconciliation
- Office Supplies Management
- Excel spreadsheets
Languages
English
Professional Working
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
I am a loyal and long-serving municipal government employee with a strong understanding of scheduling requirements in a unionized environment. These skills were acquired in my role as Recreation Business Coordinator where I managed the scheduling of the Aquatics and Arena staff at five locations, following the requirements of the collective agreement. As an involved member of Unifor Local 466 I also contributed to the activities of the union from a workplace health and safety perspective and in general collective agreement discussions. I am highly organized, service-oriented, excellent at multi-tasking, and very competent with software applications, especially Microsoft Office.
Timeline
Recreation Office Assistant
Sunshine Coast Regional District
2006.09 - Current
Lifeguard/Instructor
Town Of Gibsons
1995.09 - 2006.09
No Degree - Business Administration
Capilano University
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