Noah Grant-Byrnes
Sechelt
Summary
Results-driven IT professional with a proven track record in automating processes, managing support systems, and delivering effective technical solutions. Adept at balancing multiple priorities while maintaining a positive attitude and strong team focus.
Overview
6
6
years of professional experience
Work History
Information Technology Support Technician
Sunshine Coast Regional District
04.2023 - Current
- Efficiently managed and prioritized multiple support requests simultaneously using ticketing systems
- Diagnosed technical issues and implemented effective solutions while minimizing service disruptions
- Communicated complex technical concepts clearly to non-technical users
- Coordinated with peers to address and escalate advanced issues effectively
- Deployed and maintained diverse technologies across multiple worksites, including network infrastructure and end-user devices
- Developed and implemented custom scripts to automate regular tasks, saving the department hundreds of hours annually
- Demonstrated adaptability by quickly learning and managing legacy systems to ensure continued operational efficiency
- Contributed to the development and refinement of technical support best practices for team-wide implementation
- Boosted help desk efficiency by updating ticketing system queues and filtering to streamline communication between technicians and users
Lifeguard II
Sunshine Coast Regional District
06.2019 - 04.2023
- Effectively lead a team of 4-6 while maintaining operational standards and serving 350-500+ patrons daily
- Provided friendly customer service to guests and addressed concerns promptly
- Learned and maintained proficiency in first responder skills such as first aid and CPR
Skills
- Windows 10/11, MacOS, Various Linux Distros
- Azure Active Directory and Microsoft 365 Administration
- VMware Horizon and vCenter
- PowerShell, Python, Bash, SQL
- Windows Server and Active Directory Management
- Technical Documentation and Knowledge Base Management
- Network Infrastructure and VoIP Systems
- Troubleshooting and Repair
Timeline
Information Technology Support Technician
Sunshine Coast Regional District
04.2023 - Current
Lifeguard II
Sunshine Coast Regional District
06.2019 - 04.2023
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