Martha Humphries
Gibsons,BC
Summary
Proven to enhance office efficiency and customer satisfaction at Sunshine Coast Regional District, I excel in data entry and fostering positive customer interactions. Leveraging skills in office administration and a dedicated team player attitude, I've streamlined processes and improved interdepartmental collaboration, contributing significantly to operational improvements and a positive work environment.
Overview
29
29
years of professional experience
Work History
Recreation Office Assistant
Sunshine Coast Regional District
09.2006 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Collaborated with various departments to complete assigned tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Streamlined communication between departments for better collaboration and increased productivity.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted with onboarding of new employees.
Administrator
Blue Frog Spray Foam Inc
09.2011 - 06.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Coordinated with human resources department to handle payroll and personnel databases.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Lifeguard/Instructor 2
Town Of Gibsons
09.1995 - 09.2006
- Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
- Promoted water safety awareness in the community through informative presentations and events.
- Improved swimmer safety by consistently enforcing pool rules and regulations.
- Implemented new training techniques that led to increased certification rates among course participants.
- Contributed to a safer swimming environment by maintaining clean, organized, and hazard-free pool areas.
- Evaluated equipment regularly, identifying necessary repairs or replacements promptly to maintain optimal safety conditions at all times.
- Developed engaging lesson plans for various age groups to teach essential water safety skills effectively.
- Built trust and rapport with students of all ages, fostering a positive learning environment during lessons.
- Expanded program offerings by continuously updating certifications and qualifications as a Lifeguard Instructor.
- Strengthened relationships with local schools by organizing group visits and swim classes tailored specifically for their needs.
- Ensured timely incident reporting to management, contributing to improved risk assessments and mitigation strategies.
- Assisted in budget planning for aquatics programs, helping ensure cost-effective allocation of resources.
- Optimized instructional methods based on individual learning styles, resulting in higher success rates among students.
- Maintained accurate records of class participants, including attendance logs and progress reports for each student.
- Collaborated with other instructors to plan special events that promoted aquatic programs within the facility.
- Streamlined the scheduling process for lifeguard shifts, ensuring adequate coverage at all times.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Fostered student curiosity and interest through creative hands-on activities.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Education
Diploma - Business Administration
Capilano University
North Vancouver, BCCertificate - Business Administration
Capilano University
Sunshine Coast, BC06.2016
High School Diploma -
Allan High School
Allan, SK06.1992
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Valid Driver's License
- Spreadsheet Creation
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Resourceful
- Office Administration
- Prioritizing Work
Timeline
Administrator
Blue Frog Spray Foam Inc
09.2011 - 06.2022
Recreation Office Assistant
Sunshine Coast Regional District
09.2006 - Current
Lifeguard/Instructor 2
Town Of Gibsons
09.1995 - 09.2006
Diploma - Business Administration
Capilano University
Certificate - Business Administration
Capilano University
High School Diploma -
Allan High School
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