MARK IBRAHIM
Ottawa,Canada
Summary
Dedicated and diligent customer service professional, successful at satisfying different types of customers with creative and knowledgeable solutions, with over 10 years of experience. Lead teams of customer service-focused professionals to improve customer ratings, reduce complaints, and increase business.
Overview
10
10
years of professional experience
Work History
Customer Experience Associate
TD Bank
Ottawa, Ontario
02.2025 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining the root causes of problems.
- Provided information and policies to customers upon inquiry, and answered questions via phone, email, or online chat.
- Process customers cash withdraws and deposits, transfers from account to account, bills including visa, drafts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Warehouse Worker
Boone Plumbing and Heating Supply Inc
Ottawa, Ontario
03.2022 - Current
- Helped meet promised delivery times using excellent sorting skills and strong attention to detail
- Assisted with safe housekeeping procedures by maintaining clean work stations and areas
- Supported team efforts by backing up fellow warehouse workers in managing incoming and outgoing products
- Operated material handling equipment to move goods
- Scanned, Picked, and loaded items into trucks
Warehouse Worker
TOYS R US
Ottawa, ON
10.2021 - 12.2021
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Used pallet jacks to move items to and from warehouse locations
- Counted and stocked different types of merchandise to comply with inventory
- Generated warehouse shipping documents, packing lists and invoices
- Packing items to the safest ability to avoid damage
Automotive Parts Salesman
CANADIAN TIRE
Ottawa, ON
03.2017 - 07.2021
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone
- Operated point of sales and parts lookup computer systems
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers
- Utilized strong decision-making and problem-solving skills
Cooperative Education Student
ALLRIGHT AUTOMOTIVE
Ottawa, ON
09.2016 - 02.2017
- Contributed to development, planning and completion of car project initiatives
- Basic and strong opportunities of learning about automotive industry
- Followed orders in timely matter, and professionalism
- Greeted, helped, spoked with customers about automotive understandings, and diagnoses
- Worked well in team environment as well as independently
Automotive Technician
ALLRIGHT AUTOMOTIVE
Ottawa, ON
06.2015 - 07.2016
- Performed minor maintenance services, including brakes, Rotor's replacements, oil changes and tune-ups
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Monitored shop equipment to maintain safe working condition
- Organized and prioritized work to complete assignments in a timely, efficient manner
Education
DIPLOMA -
CONSTUCTION ENGINEER
Ottawa, ON12.2021
HIGH SCHOOL DIPLOMA -
St. Pius X High School
Ottawa, ON07.2017
Skills
- Willing to Learn
- Time Management
- Interpersonal Skills
- Interpersonal Communication
- Decision Making
- Customer Service Skills
- Highly organized and efficient
- Good time management
- Detail Oriented
- Active Listening
- Excellent Communication Skills
Languages
English
Native/ Bilingual
French
Professional
Arabic
Limited
Timeline
Customer Experience Associate
TD Bank
02.2025 - Current
Warehouse Worker
Boone Plumbing and Heating Supply Inc
03.2022 - Current
Warehouse Worker
TOYS R US
10.2021 - 12.2021
Automotive Parts Salesman
CANADIAN TIRE
03.2017 - 07.2021
Cooperative Education Student
ALLRIGHT AUTOMOTIVE
09.2016 - 02.2017
Automotive Technician
ALLRIGHT AUTOMOTIVE
06.2015 - 07.2016
DIPLOMA -
CONSTUCTION ENGINEER
HIGH SCHOOL DIPLOMA -
St. Pius X High School
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