Marjola Halleshi
Toronto,ON
Summary
Dedicated and motivated professional with a proven track record of excelling in dynamic environments and successfully tackling new challenges. Highly skilled in conflict resolution, complaint management, and quick adaptation to new tasks. Committed to delivering exceptional results and exceeding expectations. Adept at effectively collaborating with teams and providing outstanding customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Intern
Yonge Street Mission
09.2023 - 04.2024
- Coordinated and maintained appointment schedules with clients and community stakeholders
- Conducted comprehensive intake assessment for new clients to tailor services to individual needs
- Facilitated outreach initiatives, fostering strong partnerships, and expanding service reach
- Provided support by accompanying clients to appointments and ensured they received necessary assistance and advocacy
- Documented detailed case notes and client interactions and maintained accurate and confidential records
- Assisted in organizing and executing community events and workshops to promote services and resources
- Conducted follow-up evaluations to assess client progress and adjust care plans accordingly.
Bookkeeper
Beqiri Professional Corporation
01.2021 - 08.2021
- Recorded day-to-day financial transactions and completed the posting process
- Verified transactions are recorded in the correct day book, supplier's ledger, customer ledger, and general ledger
- Performed reconciliation of entries into the accounting system, and recorded debits and credit cards
- Entered data, maintained records, and created reports and financial statements
- Corresponded with customers via phone calls and emails, created business letters, and tracked financial activities.
Probation Officer
Ministry of Justice
07.2016 - 05.2018
- Conducted initial assessments and regular check-ins with individuals under supervision to gather detailed information and monitor progress
- Created and maintained comprehensive personal files for each convicted individual, including personal information, criminal history, and risk assessments
- Ensured confidentiality and compliance with legal and regulatory requirements
- Developed customized treatment plans for everyone, addressing specific needs and risks
- Coordinated with service providers and community resources to ensure access to necessary support and interventions
- Wrote comprehensive final reports evaluating individuals' progress during the supervision period
- Made recommendations regarding the continuation or termination of probation based on evaluations
- Systematically organized and securely stored all files and reports for future reference and legal purposes.
Education
Social Service Worker -
Centennial College
Toronto, ONMaster of Social Science -
University of Tirana
Bachelor’s in Sociology -
University of Tirana
Skills
- 8 years in client relations: Proven ability to build strong networks and foster trust with clients and community partners
- Organized and detail-oriented: Skilled in prioritizing tasks, using initiative, and meeting deadlines in fast-paced settings
- Exceptional communication skills: Strong interpersonal, verbal, and written communication abilities to connect with clients from diverse backgrounds
- Independent and collaborative worker: Comfortable working autonomously and as part of a team with minimal supervision
- Analytical and strategic: Experienced in data gathering and analysis, solution generation, and providing strategic recommendations
- Tech-savvy: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Certification
- Reach for Resiliency (R4R) - 04/2024
- 2SLGBTQQIA+ Equity Training - 01/2023
- Restorative Justice and Victim-Opponent Mediation for Minors - 01/2017
- OSCE Inter-Disciplinary Master Program Certificate - 11/2014
References
Available upon request.
Timeline
Student Intern
Yonge Street Mission
09.2023 - 04.2024
Bookkeeper
Beqiri Professional Corporation
01.2021 - 08.2021
Probation Officer
Ministry of Justice
07.2016 - 05.2018
Social Service Worker -
Centennial College
Master of Social Science -
University of Tirana
Bachelor’s in Sociology -
University of Tirana
- Reach for Resiliency (R4R) - 04/2024
- 2SLGBTQQIA+ Equity Training - 01/2023
- Restorative Justice and Victim-Opponent Mediation for Minors - 01/2017
- OSCE Inter-Disciplinary Master Program Certificate - 11/2014
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