Patricia Dunn
Toronto ,ON
Summary
Knowledgeable Case Manager experienced in coordinating care for families intersecting with social barriers. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Skilled in running social services initiatives. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Offers excellent problem-solving, conflict resolution and communication abilities. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance.
Overview
14
14
years of professional experience
Work History
Care Manager Specialis
The Yonge Street Mission
09.2021 - Current
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with treatment team.
- Assessed clients and developed plans to meet needs.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Successfully negotiated client contract renewals to create increased revenue.
- Educated clients and families on community resources, and health care services to better navigate social barriers.
- Liason between clients, CAST, Mental Health professionals, social service providers, and other healthcare professionals for seamless care coordination efforts.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Developed strong rapport with clients and their families through empathetic listening and compassionate communication techniques.
- Maintained detailed records in compliance with agency standards and regulations.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Collaborated with internal and external resources to provide strategies for developing system navigation skills
- Developed and implemented individualized care plans with goals to track progress with families on my caseload
Administrative Assistant
The Yonge Street Mission
03.2018 - 08.2021
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Gathered, organized and input information into digital database.
- Manage reception area in a professional manner, phone calls, and receive visitors, extending a warm welcome, managing conflict and creating a relaxed, peaceful environment
- Research, compile and provide relevant, current information to staff, volunteers, community members of programs at The Yonge Street Mission and wider community resources
- Managed room bookings for meetings and coordinated meeting arrangements, vehicle, and equipment sign-out requests.
- Provided deadline administrative support for other departments as requested, under the direction of the Program Administrative Support Manager.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record client data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Administration Assistant
Everest College
01.2010 - 06.2013
- Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems
- Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries
- Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings
- Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements
- Run weekly, monthly and daily reports on admission rep statistics.
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Transcribed and organized information to assist in preparing speeches and presentations.
Admission Representative
Everest College
01.2011 - 01.2013
- Maintain a conversion rate on all types of inquiries from lead to interview, interview to application and application of enrollment as determined by Admissions Management and Company directives
- Meet and exceed monthly, quarterly and annual starts, quotas and objectives
- Admissions Representatives should focus on self-generation of referrals as a significant component of start business
- Achieve a minimum sit rate number during each quarter as determined and set by Admissions Management
- Follow up on leads and delivers information to prospective students in a timely manner
- Receive inquiry calls from all potential students interested in knowing or receiving information about the programs, including entrance requirements, curricula and academic standards
- Comply with governmental regulations and standards of accreditation as they relate to enrolling students
- Assess suitability in accordance with Everest's sales approach and standards.
Education
Bachelor of Arts - Bachelors of Social Work
Toronto Metropolitan University (Ryerson)
01.2025
Business Administration Diploma -
Everest College
01.2010
Skills
Proficiency in Microsoft Office and G suits
- Cross-Functional Collaboration
- Cultural Competency
- Community Outreach/ Resources
- Proficient in Sales Force
- Documentation And Reporting
- Intervention Plans
- Written and verbal communication
- Case Management
- Relationship Building
- Advocacy
- Case Management
- Social Work
- Crisis Intervention
References Available
True
Languages
English
Full Professional
Timeline
Care Manager Specialis
The Yonge Street Mission
09.2021 - Current
Administrative Assistant
The Yonge Street Mission
03.2018 - 08.2021
Admission Representative
Everest College
01.2011 - 01.2013
Administration Assistant
Everest College
01.2010 - 06.2013
Bachelor of Arts - Bachelors of Social Work
Toronto Metropolitan University (Ryerson)
Business Administration Diploma -
Everest College
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