Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
HERBERT KAWERE

HERBERT KAWERE

North York,Canada

Summary

Dedicated IT professional with over 10+ years of experience in technical support, network administrator, Next Generation Sophos Firewalls and MSSPs. Adept in windows servers, Linux, MacOS and iOS environments, offering a blend of technical skills, customer care, and problem-solving abilities. Exceptional skills in TCP/IP, OSI models, cisco routers, switches. Two-tier, Three-tier, Spine leaf, SOHO, and WAN architecture network designs. Routing, switching, VLANs, STP, IEEE802.11, ARP, SMTP, DNS, DHCP, SSH, HTTPS, SSL/TLS, POP3, IMAP. Experience in deploying endpoint anti-viruses’ solutions (ESET, McAfee, Kaspersky, CrowdStrike Falcon).

Overview

12
12
years of professional experience
1
1
Certification

Work History

Computer Education Administrator

Yonge Street Mission
10.2023 - Current
  • Implement customized Salesforce modules to streamline student registration and attendance tracking, enhancing administrative workflow
  • Contribute to planning and assessing the requirements for basic-level computer lab programs for children
  • Provide technical support to children, assisting with computer-related tasks and software applications
  • Utilize Google Workspace to foster team orientation and streamline communication among staff, leading to a 30% enhancement in team efficiency.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Strengthened communication skills through regular interactions with others.

Computer Lab Instructor - Volunteering

Uganda Martyr’s United Church of Canada
04.2023 - 10.2023
  • Streamlined Small Office/Home Office network design, optimizing connectivity and efficiency for church members
  • Optimized Windows configurations and office suites for enhanced performance for church members
  • Managed and maintained 20 computer systems and 15 mobile devices daily, ensured smooth operation throughout the week.
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.

IT Engineer

Shimizu Cooperation Kampala Flyover Project
10.2019 - 02.2023
  • Designed and implemented a 3-tier architecture network for 3 office branches, including installation of network equipment’s such as Ethernet cables, routers, and switches, to align with organization and business unit needs
  • Enhanced company’s cybersecurity by integrating 3 Sophos XGS 136w firewall appliances across organization branches, resulting in a 45% decrease in cyber threats
  • Orchestrated the migration from Windows Server 2019 to Microsoft Azure, leveraging its scalability and flexibility, and achieving a remarkable 99.9% uptime
  • Implemented IPGuard to enhance network security, effectively monitored and managed unauthorized access attempts, thereby bolstering the organization's cybersecurity posture
  • Executed SharePoint Online for efficient document management and collaboration, facilitating seamless sharing for both internal and external users, enhancing productivity
  • Deployed CrowdStrike Falcon sensor to bolster endpoint security, providing real-time threat detection and response capabilities, thus fortifying the organization's overall cybersecurity defenses
  • Instigated McAfee Endpoint and Drive Encryption to ensure comprehensive data protection across all endpoints, safeguarding sensitive information from unauthorized access and potential breaches
  • Fulfilled cybersecurity awareness training programs to educate staff about common threats and best practices
  • Assessed network capacity and planned for future growth
  • Evaluated vendor solutions and negotiate contracts
  • Administered ITIL-based service management, Improving IT service delivery and turnaround time by 28%.
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Offered troubleshooting via voice and text chat, maintaining resolution rates of 65%.

IT Manager

Appliance World Ltd
01.2019 - 09.2019
  • Developed and implemented IT strategies aligned with company's overarching goals and objectives by conducting thorough assessments of technological needs, collaborated with key stakeholders to prioritize initiatives
  • Managed the IT budget, ensured efficient allocation of resources to maximize value for the organization
  • Led and managed a team of IT professionals, overseeing all aspects of their employment lifecycle, included recruiting top talent aligned with organizational needs, provided ongoing training and development opportunities to enhance skills
  • Ensured the security of the IT systems and data by implementing robust security measures, conducting regular risk assessments, and staying abreast of emerging threats and vulnerabilities
  • Oversaw end-to-end IT project management, from initial conception through to successful completion
  • This involved meticulous planning, scheduling, budgeting, and resource allocation to ensure projects are delivered on time and within budget
  • Managed relationships with external vendors and service providers, overseeing all aspects of engagement
  • Included negotiating contracts to ensure favorable terms and cost-effectiveness, monitoring vendor performance to uphold service level agreements, and promptly resolving any issues or discrepancies that may arise
  • Delivered comprehensive technical support to end users, troubleshooting issues effectively to minimize disruptions to operations
  • Additionally, conducted training sessions and provided ongoing support to ensure employees had the knowledge and skills necessary to utilize IT systems effectively.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Oversaw IT department operations and training.

Network Security Engineer

Oriental Consultants Global Cable Bridge Construction
01.2016 - 12.2018
  • Designed a 3-tier architecture network design, provided a scalable and efficient framework for data transmission and communication
  • Included segmentation into core, distribution, and access layers, optimizing performance, reliability, and scalability
  • Implemented and managed Windows Server 2012 R2, provided a reliable foundation for network services, file sharing, user authentication, and application deployment
  • Deployed advanced Cyberoam 35ING firewall appliances across 4 branch offices, significantly strengthened the network security posture
  • Architected and facilitated the deployment of the ESET Security Management Center, enabled centralized management of 300 workstations, 2 servers, and mobile devices across the network approach, streamlined security administration and enhanced threat detection and response capabilities
  • Maintained and managed over $10M of equipment inventory.

Network Engineer

Cybercops Info Solution Pvt Limited
01.2012 - 05.2013
  • Documented network configurations, diagrams, procedures, and generate reports on network performance
  • Planned and designed computer networks, including local area networks (LANs), wide area networks (WANs), and other network infrastructure components
  • Installed, configured, and deployed network equipment such as routers, switches, firewalls, and other networking devices to ensure connectivity and security
  • Worked closely with other IT teams and stakeholders to integrate network infrastructure with other systems and technologies, and to support the organization's overall

Education

Certificate in IT Infrastructure Bridging program -

Humber College North Campus
12.2023

Bachelor in Computer Science - undefined

Punjab Technical University
11.2013

Skills

  • MS Azure VMware VSphere 8 CCNA Cybersecurity MDM Intune MS 0365 MS Teams WebEx Salesforce cloud SmartDeploy PRTG Wireshark Ubiquiti AP MikroTik Palo Alto
  • Teamwork and Collaboration
  • Task Prioritization
  • Problem-solving abilities
  • Multitasking

Certification

  • Microsoft 365 Certified Endpoint Administrator Associate, 03/01/24
  • Microsoft Certified Azure Fundamentals, 03/01/24
  • Palo Alto Networks Certified Cybersecurity Entry-Level Technician (PCCET), 02/01/24
  • Palo Alto Networks Cybersecurity, 07/01/23
  • Google Cybersecurity, 07/01/23
  • Appin Certified Security Expert (ACSE), 02/01/11

Timeline

Computer Education Administrator

Yonge Street Mission
10.2023 - Current

Computer Lab Instructor - Volunteering

Uganda Martyr’s United Church of Canada
04.2023 - 10.2023

IT Engineer

Shimizu Cooperation Kampala Flyover Project
10.2019 - 02.2023

IT Manager

Appliance World Ltd
01.2019 - 09.2019

Network Security Engineer

Oriental Consultants Global Cable Bridge Construction
01.2016 - 12.2018

Network Engineer

Cybercops Info Solution Pvt Limited
01.2012 - 05.2013

Certificate in IT Infrastructure Bridging program -

Humber College North Campus

Bachelor in Computer Science - undefined

Punjab Technical University

Similar Profiles

CREATE PROFILE
HERBERT KAWERE