Marisa Maurice
Québec,QC
Summary
Having been trained in the field of social work, I am greatly influenced by it today in my management style. I attach great importance to the development of a bond of trust and communication with guests, employees, colleagues and collaborators. I verse in solving range of daily issues with efficient and professional attitude and adapt easily to changing demands and learn new information quickly.
Overview
8
8
years of professional experience
Work History
Assistant Front Office Director
Fairmont Le Château Frontenac
08.2021 - Current
- Enhanced guest satisfaction by efficiently managing front office, bell service and valet service tasks and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Resolved conflicts between guests or staff members in a professional manner to maintain a positive work environment.
- Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
- Contributed to the implementation of Opera Cloud in collaboration with the departments of rooms, accounting and sales.
Assistant Front Office Director - Taskforce
Fairmont The Queen Elizabeth
09.2023 - 09.2023
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Accommodation Manager
Estérel Resort
10.2020 - 08.2021
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
- Responsible for relations with the co-ownership. Welcomed new co-owners as a resource person, managed reservations, managed anomalies in units, planned real estate visits in collaboration with agents, planned annual general assemblies in collaboration with the administration, managed communications to co-owners.
Front Desk Agent
Estérel Resort
09.2019 - 10.2020
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Youth Worker
Association Of Youth Centres Of Mirabel
05.2019 - 08.2019
- Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
- Developed strong relationships with community partners to secure resources and opportunities for the youth served.
- Organized successful fundraising events to support program initiatives and increase community awareness of the organization's mission.
Residential Worker
Le Pilier Fondation
09.2017 - 04.2019
- Assisted residents with basic activities of daily living.
- Assisted residents in achieving self-sufficiency by providing guidance on life skills and resource management.
- Developed strong relationships with community resources to connect residents with necessary support services.
- Supported individualized case management efforts by collaborating closely with case workers assigned to each resident.
- Handled sensitive resident information with discretion, ensuring privacy and confidentiality were maintained at all times.
Sales Consultant
Woouf.ca
07.2016 - 08.2017
- Enhanced customer satisfaction by providing personalized pet care recommendations based on individual needs and preferences.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Streamlined store operations by effectively managing inventory, stocking shelves, and maintaining a clean and organized environment.
- Educated customers on proper pet care techniques, leading to healthier pets and happier owners.
Team Supervisor
Tim Horton’s Canada
09.2015 - 07.2016
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Assisted in inventory management to ensure adequate stock levels and minimize waste.
- Collaborated with team members to create a welcoming atmosphere for customers.
- Resolved customer complaints professionally, resulting in repeat business and positive reviews.
Administrative Assistant
Prescott Russell Victim Services (SVPRVS)
11.2016 - 04.2017
- Welcomed requests for help from victims of crime and tragic circumstances and from first response teams.
- Ensured accurate record-keeping with diligent data entry and database management for vital organization information.
- Intervened with people in crisis and ensured follow-up assistance.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
Education
Bachelor of Social Work -
Université Du Québec En Outaouais
Saint-Jerome, QC04.2019
Seminar - Marcel Gaumond Ph D
Analytical Psychology
Online Meetings05.2024
Art Therapy
Université Du Québec En Abitibi-Témiscamingue (UQAT)
Montreal, QC09.2020
Dog’s Naturally Magazine University
Online Course07.2016
Certificate - Crisis Intervention
Precott Russell Victim Services
Hawkesbury, ON07.2015
College Diploma - Arts And Literature
Cégep De Saint-Jérôme
Saint-Jerome, QC05.2015
High School Diploma -
Séminaire Du Sacré-Coeur
Montebello, QC06.2013
Skills
- Operations Management
- Communication Management
- Property management systems
- Guest relations management
- Decision-making abilities
- Organizational skills
- Emergency response readiness
- Schedule Management
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Assistant Front Office Director - Taskforce
Fairmont The Queen Elizabeth
09.2023 - 09.2023
Assistant Front Office Director
Fairmont Le Château Frontenac
08.2021 - Current
Accommodation Manager
Estérel Resort
10.2020 - 08.2021
Front Desk Agent
Estérel Resort
09.2019 - 10.2020
Youth Worker
Association Of Youth Centres Of Mirabel
05.2019 - 08.2019
Residential Worker
Le Pilier Fondation
09.2017 - 04.2019
Administrative Assistant
Prescott Russell Victim Services (SVPRVS)
11.2016 - 04.2017
Sales Consultant
Woouf.ca
07.2016 - 08.2017
Team Supervisor
Tim Horton’s Canada
09.2015 - 07.2016
Bachelor of Social Work -
Université Du Québec En Outaouais
Seminar - Marcel Gaumond Ph D
Analytical Psychology
Art Therapy
Université Du Québec En Abitibi-Témiscamingue (UQAT)
Dog’s Naturally Magazine University
Certificate - Crisis Intervention
Precott Russell Victim Services
College Diploma - Arts And Literature
Cégep De Saint-Jérôme
High School Diploma -
Séminaire Du Sacré-Coeur
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