Ally Imbeault
Québec,Canada
Summary
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
Fairmont Chateau Frontenac
12.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Sales Associate
Sephora
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Restaurant Manager
Jaro Hôtel Québec
07.2021 - 08.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Reservation Agent
Fairmont Banff Springs
04.2022 - 07.2022
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Restaurant Busser
Montego Resto Club
07.2020 - 10.2020
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Lifeguard
Village Vacances Valcartier
05.2015 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Administered CPR and first-aid following best practices.
Coat Check Attendant
Kampai Garden
01.2020 - 03.2020
- Delivered checked items to appropriate party.
- Reported safety or OSHA violations to supervisor.
- Offered professional, friendly and engaging service to exceed guest expectations.
- Performed deep cleaning tasks and special projects.
Sales Associate
American Eagle Outfitters, Inc
03.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Certificate - Marketing
Université Laval
Québec, QC12.2024
High School Diploma -
De Rechobelle
Québec, QC06.2017
Skills
- Table Setting Arrangements
- High-Volume Dining
- Dining Crew Workflow Optimization
- Menu Memorization
- Guest Relations Management
- Restaurant Operation
- Service Prioritization
- Complex Problem-Solving
- Hospitality Management
- Dining Reservations
Timeline
Sales Associate
Sephora
10.2023 - 01.2024
Restaurant Hostess
Fairmont Chateau Frontenac
12.2022 - Current
Reservation Agent
Fairmont Banff Springs
04.2022 - 07.2022
Restaurant Manager
Jaro Hôtel Québec
07.2021 - 08.2022
Restaurant Busser
Montego Resto Club
07.2020 - 10.2020
Coat Check Attendant
Kampai Garden
01.2020 - 03.2020
Sales Associate
American Eagle Outfitters, Inc
03.2018 - 01.2020
Lifeguard
Village Vacances Valcartier
05.2015 - 08.2020
Certificate - Marketing
Université Laval
High School Diploma -
De Rechobelle
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