Manish Kataria
Calgary,AB
Summary
Dynamic and detail-oriented hospitality professional with proven expertise in housekeeping supervision, quality inspection, and operational management. Skilled at training and mentoring staff, managing inventory efficiently, and ensuring compliance with high-quality service standards. Recognized for exceptional teamwork, active listening, and excellent guest relations, consistently driving improvements in guest satisfaction and operational efficiency. Adept at working collaboratively across departments, proactively addressing guest needs, and maintaining high standards of cleanliness and safety.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Houseperson
FAIRMONT CHÂTEAU LAKE LOUISE
Lake Louise, Alberta
10.2024 - Current
- Collaborated with room attendant to establish and meet quality standards
- Communicated repair needs to maintenance staff.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Reported found guest articles and merchandise damage to managers on duty.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Trained and mentored junior houseperson staff and interns to apply best practices and comply with quality control guidelines and regulations.
Room Attendant
Westin Harbour Castle
05.2023 - 09.2024
- Responded to guest requests for assistance, toiletries, and personal care items.
- Cleaned and organized an average of 15 guest rooms per shift, ensuring high standards of hygiene and comfort.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
HR Coordinator
Lemon Tree Premier
Gurugram, Haryana
06.2022 - 01.2023
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reviewed human resources paperwork for accuracy and completeness.
Housekeeping Supervisor
Hyatt Regency
Gurugram, Haryana
02.2021 - 06.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Management Trainee
Radisson Blu Hotel
New Delhi, Delhi
07.2017 - 12.2017
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Graduate Certificate - Project Management
Canadore College of Applied Arts And Technology
Scarborough, On 01.2024 - 08.2024
Bachelor’s in Hotel Management & Catering - Hospitality And Tourism Management
Maharshi Dayanand University
Rohtak, India 07.2016 - 08.2020
Graduate Certificate - Human Resources Management
Canadore College of Applied Arts And Technology
North Bay, ON 01.2023 - 08.2025
Skills
- Inventory and supply
- Maintenance reports
- Linens and toiletries replacement
- Guest Relations
- Teamwork
- Good Telephone Etiquette
- Active Listening
- Calm Under Pressure
- Computer Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Houseperson
FAIRMONT CHÂTEAU LAKE LOUISE
10.2024 - Current
Graduate Certificate - Project Management
Canadore College of Applied Arts And Technology
01.2024 - 08.2024
Room Attendant
Westin Harbour Castle
05.2023 - 09.2024
Graduate Certificate - Human Resources Management
Canadore College of Applied Arts And Technology
01.2023 - 08.2025
HR Coordinator
Lemon Tree Premier
06.2022 - 01.2023
Housekeeping Supervisor
Hyatt Regency
02.2021 - 06.2022
Management Trainee
Radisson Blu Hotel
07.2017 - 12.2017
Bachelor’s in Hotel Management & Catering - Hospitality And Tourism Management
Maharshi Dayanand University
07.2016 - 08.2020
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