Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

MARIA THERESA ALMONTE

Vancouver,CA

Summary

With more than 10+ years of work experience as a customer service executive, administrative support, and team leader in various organizations. Worked in different sectors such as natural gas companies, clothing retail stores, educational institutions, technology and manufacturing firms.

Overview

12
12
years of professional experience

Work History

Customer Service Rep

FortisBC
10.2023 - 01.2024
  • Managed approximately 30 customer calls per day on billing, collections, moves, and general account inquiries
  • Walked through customers on creating online account
  • Dedicated to handle emergency calls
  • Assigned to review several unregistered accounts case in SAP
  • Received excellent reviews weekly from very satisfied customers

Advisor

Enbridge Gas Distribution
01.2022 - 01.2023
  • Accountable for harmonizing different processes and procedures in natural gas stations operations
  • Maintained key relationships with Regions through ongoing contact and attendance via various committee meetings to support integration activities
  • Scheduled and coordinated odorant deliveries to gate stations of more than 200 locations
  • Managed issues and resolution of field staff uniforms and laundry handling
  • Harmonized waste sample collections of regional gate stations

Customer Connections Coordinator

Enbridge Gas Distribution
02.2016 - 01.2022
  • Determined gas availability and ensure all required customer attachment paperwork and forms from customers are complete and accurate prior to assigning to a Customer Connections Field Representative or Work Management Clerks for processing
  • Responded to customer inquiries and deal professionally with all end-users: customers, builders, architects, consultants, project managers etc
  • Skilled in computers applications; both PC and EGI systems (i.e SAP, GISweb, Maximo, iviewer, IDF, RIVA, COMMS, CC Worksuite etc.).

Office Trainer

Enbridge Gas Distribution
07.2016 - 10.2016
  • Handled classes for new systems and system updates on WAMS
  • Maximo, ClickMobile, ClickSchedule, TheHub to EGD staff, contractors, and third-party affiliates in the Ottawa area
  • Developed effective training plans based on department needs and objectives.

Clerk

Enbridge Gas Distribution
06.2014 - 01.2016
  • Accounts Payable and Payroll, Operations (EGD)
  • Coded invoices from several Eastern Ontario vendors in Markview using Oracle Discoverer, STORMS, Oracle Business Intelligence and Excel spreadsheets
  • Investigated invoicing issues such as duplicate billing, wrong amounts charged and ambiguous accounts and addresses
  • Monitored overdue accounts, unpaid bills, on hold payments and acted as liaison staff between AP-Toronto and vendors
  • Handled supplier data management and creation of vendors
  • Data entry on PeopleSoft for time and salary.

Assistant Store Manager

Roots And MEXX Retail Stores
09.2011 - 06.2014
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Handled client sales issues, credit card transactions both online and in-store, and verified refunds and returns
  • Coached employees and provided product knowledge and selling skills training to new and existing staff
  • Prepared reports and weekly feedbacks for the District Manager.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Master of Science - Pharmaceutical Validation

Dublin Institute of Technology
Singapore
06.2009

Bachelor of Science - Chemical Engineering

Xavier University
Philippines
05.1999

Skills

  • Customer Connections
  • Project Management
  • Public Speaking and Presentations
  • Coordination
  • ERP Systems
  • Account Management
  • MS Office: Excel, One Note, Powerpoint, Windows

Affiliations

  • Certified Engineering Technician, Ontario Association of Certified Engineering Technicians and Technologists - September 2017
  • Licensed Chemical Engineer, Philippine Regulation Commission, 1999
  • Ontario Association of Certified Engineering Technicians and Technologists (OACETT) - Women in Technology Rep 2019
  • Toastmasters, Ottawa chapter, 2014 to present
  • Meals on Wheels Volunteer, Ottawa, 2014-present

Timeline

Customer Service Rep

FortisBC
10.2023 - 01.2024

Advisor

Enbridge Gas Distribution
01.2022 - 01.2023

Office Trainer

Enbridge Gas Distribution
07.2016 - 10.2016

Customer Connections Coordinator

Enbridge Gas Distribution
02.2016 - 01.2022

Clerk

Enbridge Gas Distribution
06.2014 - 01.2016

Assistant Store Manager

Roots And MEXX Retail Stores
09.2011 - 06.2014

Master of Science - Pharmaceutical Validation

Dublin Institute of Technology

Bachelor of Science - Chemical Engineering

Xavier University

Similar Profiles

CREATE PROFILE
MARIA THERESA ALMONTE