Issey Abril Contreras Funes
Vancouver,BC
Summary
Energetic Outbound Customer Service Representative known for high productivity and efficient task completion. Skilled in communication, conflict resolution, and time management. Excel at empathy, active listening, and adaptability, ensuring exceptional customer service in every interaction.
Overview
2
2
years of professional experience
Work History
Customer Service
Costco
Mexico, Mexico City
02.2024 - 08.2025
- Provided friendly customer service to all shoppers.
- Provided excellent customer service to guests.
- Provided training to new customer service representatives.
- Provided customer service assistance when requested.
- Attended to customer service issues.
Customer Service Cashier
Perfumeria Kaliman
Mexico, Mexico City
03.2023 - 12.2023
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained accurate records of transactions using the point-of-sale system.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Assisted customers with locating merchandise within the store.
Education
Diploma - Criminology
Langara College
Vancouver, None08-2026
Fly Attendance
Mexico Aviation School
Mexico City04-2023
Skills
- Customer service
- Public speaking
- Customer service oversight
- Organization and time management
- Effective customer service
- International customer service
- Friendly customer service
- Fluent in Spanish and English
- Problem-solving
- Attention to detail
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service
Costco
02.2024 - 08.2025
Customer Service Cashier
Perfumeria Kaliman
03.2023 - 12.2023
Diploma - Criminology
Langara College
Fly Attendance
Mexico Aviation School
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