Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Hobbies and Interests
Volunteer Experience
Languages
Timeline
Generic

Daniel Mackaemba

Vancouver,BC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Rep

MARELA CLASSIC WEARS
10.2018 - 02.2024

Facilities Coordinator

SOCIAL SECURITY & NATIONALS INSURANCE TUST
06.2019 - 08.2023

English Facilitator

SUPPORT WORK
10.2016 - 06.2019

Education

DIPLOMA Business Management -

Canadian College of Technology and Business

Bachelor of Science - Project Management

GIMPA
Accra, Ghana
06.2015

Skills

  • Remote services
  • Excellent customer service skills
  • Ability to handle multiple tasks and prioritize effectively
  • Organized
  • Proficient in MS Office tools
  • Strong problem-solving and decision-making skills
  • Product Knowledge
  • Paperwork Processing
  • Administrative Support
  • Active Listening
  • Problem Resolution
  • Critical Thinking

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Certification

  • Class 5 Driving License
  • Fall Protection

References

Reference available upon request

Hobbies and Interests

  • Family
  • Sports
  • Reading
  • Swimming
  • Exploring Nature

Volunteer Experience

  • Public speaking and mentoring
  • Talking with the public about social issues
  • Encouraging and comforting others

Languages

English
Professional Working

Timeline

Facilities Coordinator

SOCIAL SECURITY & NATIONALS INSURANCE TUST
06.2019 - 08.2023

Customer Service Rep

MARELA CLASSIC WEARS
10.2018 - 02.2024

English Facilitator

SUPPORT WORK
10.2016 - 06.2019

DIPLOMA Business Management -

Canadian College of Technology and Business

Bachelor of Science - Project Management

GIMPA
Daniel Mackaemba