Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Malak Marmouch

Ottawa,ON

Summary

Dynamic retail professional with a proven track record at Rexall, excelling in customer engagement and strategic thinking. Adept at enhancing brand awareness and driving sales through effective communication and trend tracking. Recognized for implementing processes that improved service efficiency, fostering a collaborative team environment.

Overview

3
3
years of professional experience

Work History

Retail Store Supervisor

Rexall
Ottawa, Canada
09.2024 - 06.2025
  • Resolved customer complaints promptly and efficiently.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Greeted customers and answered their questions about the store's products and services.
  • Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change.

Food Prep | Barista

Wise Town Café
Ottawa, Canada
10.2024 - 05.2025
  • Prepared and served high-quality coffee beverages and food items with attention to customer preferences.
  • Operated espresso machines, grinders, and other café equipment efficiently, ensuring consistent product quality.
  • Managed food prep stations, including prepping ingredients, maintaining cleanliness, and adhering to food safety standards.
  • Delivered excellent customer service, resolving issues and ensuring a positive experience.
  • Worked collaboratively with team members to maintain a smooth and efficient café operation.

Serveuse Cashier

Mr. Shawarma
Ottawa, Canada
10.2023 - 05.2024
  • Organized and managed daily cashier operations.
  • Developed and implemented new processes to improve customer service and sales efficiency.
  • Built and maintained working relationships with peers and upper management.

Sales Associate

Elite store
Marrakech, Morocco
01.2022 - 08.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing, and styling.
  • Tracked sales performance metrics to identify trends in the marketplace.

Education

Associate of Applied Science - Business Marketing

Algonquin College
Ottawa, ON
08-2025

High School Diploma -

Hassan II
Marrakech
06-2022

Skills

  • Communication
  • Digital content creation
  • Strategic thinking
  • Customer engagement
  • Team collaboration
  • Front-line marketing execution
  • Social media
  • Brand awareness
  • SEO basics
  • Trend tracking
  • Visual storytelling
  • Content design

Languages

Fluent, Native/Bilingual, Native/Bilingual, Beginner

Timeline

Food Prep | Barista

Wise Town Café
10.2024 - 05.2025

Retail Store Supervisor

Rexall
09.2024 - 06.2025

Serveuse Cashier

Mr. Shawarma
10.2023 - 05.2024

Sales Associate

Elite store
01.2022 - 08.2023

Associate of Applied Science - Business Marketing

Algonquin College

High School Diploma -

Hassan II

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Malak Marmouch