Nizran Nauferdeen

• Customer service: Ensuring a high-quality customer experience by providing excellent service and workmanship. This includes responding to customer inquiries, requests, and concerns in a timely manner.
• Team leadership: Leading and managing a team of associates to achieve common goals. This includes hiring, training, and coaching staff.
• Sales: Driving sales and optimizing customer service. This includes selling merchandise to customers and assigning sales workers to duties.
• Inventory: Organizing and maintaining inventory.
• Reporting: Preparing reports on sales volumes, merchandising, and personnel matters.
• Issue resolution: Resolving issues that may arise, including customer requests, complaints, and supply shortages.

Establishing work schedules, authorizing payments by check and the return of merchandise, and conducting performance reviews.

• Developed and maintained store policies and procedures.
• Monitored store performance metrics, including sales, profitability and customer service ratings.
• Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.

• Assisted in training new employees on product knowledge, customer service and cash handling procedures.
• Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
• Ensured compliance with all safety regulations, policies and procedures.