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Associate Principal Engineer

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Experienced employee who is initiative-taking, has broad knowledge in the Insurance & Financial Industry, Process Improvements, Project Practices and is Client-driven with strong analytical, organizational, and communication skills. Looking to continue and build on current strength and abilities within TD Insurance, Direct Life and Health Support Services.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and meticulous Manager with over 21 years of experience in Insurance and Financial industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management.

Results-driven and detail-oriented finance professional with a proven track record of success in financial analysis, budget management, and risk assessment. Adept at analyzing complex financial data, developing accurate forecasts, and implementing cost-effective solutions. Recognized for strong problem-solving skills, effective communication, and the ability to collaborate across cross-functional teams. Seeking a challenging role in finance to leverage my expertise and contribute to the financial success of TD.

Accomplished Contact Centre Professional with a proven track record of delivering exceptional service in high-volume, highly regulated financial environments. Expertise in simplifying complex policies, executing precise identity verification, and safeguarding sensitive information while maintaining unwavering compliance. Recognized for resolving customer issues with accuracy, empathy, and sound judgment, consistently exceeding quality and performance standards. Equipped with advanced communication skills, meticulous documentation practices, and a strong commitment to public service excellence, ready to contribute analytical thinking and customer-focused problem-solving to the Canada Revenue Agency Contact Centre team.

Experienced with process optimization, quality control, and team collaboration. Uses analytical skills to identify and resolve operational inefficiencies. Track record of successfully implementing process improvements and achieving high standards of performance.

Offering a solid academic background and a passion for scientific inquiry, eager to learn and develop in a research environment. Brings a solid understanding of scientific principles and the ability to quickly grasp new research methodologies and data analysis techniques. Eager to embrace opportunities for growth and innovation within the scientific research community.

Detail-oriented Administrative and Membership Specialist with over 10 years of experience in enhancing operations, client relations, and leadership support in fast-paced environments. Expertise in maintaining precise records, coordinating workflows, and addressing client concerns with professionalism and empathy. Recognized for exceptional efficiency, reliability, and strong communication skills across union, financial, and retail sectors. Proven ability to streamline processes and foster collaboration within teams to drive organizational success.

Experienced with software development and proficient in designing and implementing efficient code. Utilizes programming skills to solve complex problems and improve software functionality. Track record of applying detailed knowledge to create user-friendly applications and enhance system performance.

Dedicated Customer Experience Associate with a strong focus on training and compliance. Proven ability to enhance customer satisfaction and streamline service workflows.

Client-focused professional with over four years of experience in customer service and sales. Accounting diploma graduate with a solid understanding of financial fundamentals and customer needs. IFIC licensed, with strong communication skills, and a proven ability to build trust, provide tailored solutions, and deliver consistent service in fast-paced environments.

Mahkam Sadjadi

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Customer Experience Associate

Customer Service Representative

Education

Investment Funds in Canada (IFC) -

Professional Excellence in Financial Services Bridging Program - undefined

Advanced Project Management Certificate - undefined

Customer Service Program, Enhanced Language Training - undefined

Bachelor of Industrial Engineering -

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Languages

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Customer Experience Associate

Customer Service Representative

Professional Excellence in Financial Services Bridging Program - undefined

Advanced Project Management Certificate - undefined

Customer Service Program, Enhanced Language Training - undefined

Investment Funds in Canada (IFC) -

Bachelor of Industrial Engineering -

Community Involvement

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