HARNOOR KAUR ABROL
Banking Professional
Vancouver
Summary
Diligent, multilingual customer-focused banking professional with experience in consumer relations, professional communication, fraud prevention, financial analysis, sustainable finance,and faculty teaching. Proven ability to handle high-volume transactions, recommend banking products, and drive sales growth through relationship-building and proactive engagement. Passionate about helping clients achieve their financial goals while ensuring compliance with banking policies and regulations.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Customer Experience Associate
TD Canada Trust
10.2024 - Current
- Processed 100+ daily transactions such as deposits, withdrawals, drafts, bill & wire payments, loan payments, and transfers while ensuring compliance with operations and fraud prevention.
- Educated customers on TD's accounts (chequing/saving/business) and self-service digital banking.
- Delivered personalized banking solutions by recommending TD products such as overdraft coverage, credit cards and line of credit to enhance customer relationships and drive sales.
- Partnered with financial advisors and mortgage specialists and increased cross-selling referrals for investment and lending solutions.
Credit Risk Analyst
British Columbia Investment Management Corporation
09.2022 - 03.2023
- Prepared credit risk reports for private investments by assessing their financial and business risk (7+ reports)
- Performed comprehensive analysis of financial statements to interpret KPI's, capital investments/divestitures, liabilities, and quarterly operational performance
- Increased overall portfolio's credit risk rating from BBB to BBB+ with detailed supporting and factual research (>300 holdings)
ESG Strategy and Risk Intern
British Columbia Investment Management Corporation
05.2022 - 08.2022
- Conducted research on labor and inequality scenarios
- Synthesized carbon footprint metrics for NET ZERO 2030 and 2050 decarbonization goals
- Performed attribution analysis for carbon footprint methodology
Community Advisor
Simon Fraser University
01.2022 - 04.2022
- Organized residence orientation, transition and community-based programs on a monthly basis for 65 residents
- Spearheaded program budget and facilitated event improvisations to enhance performance
- Coordinated logistics for multiple events including travel arrangements, catering
Teaching Assistant
Simon Fraser University
01.2021 - 04.2022
- Created tutorial sessions and provided solutions for students
- Conducted office hours and managed student inquiries
- Delivered tutorials on various finance topics
ESG Portfolio Manager
Simon Fraser University
09.2020 - 11.2021
- Assessed investment compliance and co-led an ESG research team with 40 analysts
- Designed quarterly carbon emissions frameworks and performed proxy voting
- Improved ESG Rating ('AAA' MSCI ESG rating for Canadian equities)
Sales Associate
Banana Republic
04.2019 - 11.2019
- Extensive product knowledge to target new clientele and retain existing customers
- Consistent engagement with active marketing/promotion
- Resolved customer complaints with prompt solutions
Customer Service Representative
New Vision Immigration
06.2018 - 11.2018
- Proficient communication skills, both verbal and written, in order to effectively interact with customers
- Updated database with time-stamped data entries
- Developed reliable relationships with customers
Education
M.SC - FINANCE
Simon Fraser University
Vancouver, BCPOST BACCALAUREATE DIPLOMA - FINANCE
Douglas College
B.COM (HONS) - undefined
Delhi University (SGGSCC)
Skills
- Retail Banking Operations
- Product Knowledge (Accounts, Credit Cards)
- Cash Handling & Teller Transactions
- Customer Engagement & Retention
- Needs-Based Selling & Cross-Selling
- Consultative Sales & Financial Advice
- Operational Policies & Procedures
- Active Listening & Strong Communication
- Fraud Prevention & Risk Controls
- Problem Solving & Result-Oriented
Certification
Foundations of Digital Marketing and E-Commerce, Google, 2024
Timeline
Customer Experience Associate
TD Canada Trust
10.2024 - Current
Credit Risk Analyst
British Columbia Investment Management Corporation
09.2022 - 03.2023
ESG Strategy and Risk Intern
British Columbia Investment Management Corporation
05.2022 - 08.2022
Community Advisor
Simon Fraser University
01.2022 - 04.2022
Teaching Assistant
Simon Fraser University
01.2021 - 04.2022
ESG Portfolio Manager
Simon Fraser University
09.2020 - 11.2021
Sales Associate
Banana Republic
04.2019 - 11.2019
Customer Service Representative
New Vision Immigration
06.2018 - 11.2018
POST BACCALAUREATE DIPLOMA - FINANCE
Douglas College
B.COM (HONS) - undefined
Delhi University (SGGSCC)
M.SC - FINANCE
Simon Fraser University
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