Summary
Overview
Work History
Education
Skills
Websites
Language Competencies
Languages
Timeline
Generic

BIR SINGH

Truro,NS

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

1
1
year of professional experience

Work History

CUSTOMER EXPERIENCE ASSOCIATE

Wal-Mart
11.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
  • Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.

Technical Support Associate Intern

Colchester East Hants Health Authority
05.2023 - 06.2023
  • Observed and collaborated with various Technical Support Analysts, ensuring a quick response to diverse support tickets for effective issue resolution
  • Addressed user inquiries related to new replacement PCs, guiding them through the login process, locating missing tools, and installing necessary software for optimal task execution
  • Maintained a focus on delivering accurate and timely information while assisting users, emphasizing clear communication to resolve difficulties promptly

CUSTOMER SERVICE REPRESENTATIVE

  • Helped customers resolve issues with mobility, internet services over the phone
  • Helped customers explain different policies and plans offered by the company

Education

Diploma - IT Systems Management And Security

Nova Scotia Community College
Truro, NS
04.2024

Secondary Education - Commerce

P.K.R Jain Vatika
Ambala City, Haryana
01.2021

Skills

    • Hardware Configuration
    • Cloud-Based Application Support
    • Backup Procedures
    • Remote Support
    • Scripting Languages (Powershell, Python)
    • Incident Reporting
    • Complete teardown and build of a PC
    • Managing virtual and cloud systems
    • Active Directory (AD)
      • VPN Configuration
      • Customer Service
      • Hardware Installation
      • System Administration
      • Virtualization Technologies
      • Network Configuration
      • Troubleshooting
      • Printer Support
      • Issue Troubleshooting

Language Competencies

Fluent (7.5 IELTS band score), Punjabi, Hindi

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Technical Support Associate Intern

Colchester East Hants Health Authority
05.2023 - 06.2023

CUSTOMER EXPERIENCE ASSOCIATE

Wal-Mart
11.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Diploma - IT Systems Management And Security

Nova Scotia Community College

Secondary Education - Commerce

P.K.R Jain Vatika

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