Mahek Zareen
Toronto,Ontario
Summary
Highly communicative professional with more than two years of expertise as Concierge for high-end buildings. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Concierge
Paragon Security
09.2022 - Current
- To achieve the mission and goals of the organization.
- To be responsible for and enforce all company policies, site procedures, rules and regulations at the site.
- To assist in the formulation and implementation of the site security program and the achievements of its goals.
- To ensure all security duties are implemented in accordance with the security post orders and consistent with Site policies and standards.
- To inform management of any threats or risk or deficiencies that the site might be exposed to and take preventive measures to mitigate the same.
- Develop and maintain a good relationship with all tenants, Site Management, to foster a good working relationship to benefit and support the organization.
- Ensure effective communications from the Security Operations Team to Tenants, Building Personnel, Property Management and Paragon Management.
- To monitor the performance of all Concierge and provide feedback as and when needed.
- To keep track of the latest security developments, procedures in the security industry and suggest new and innovative ways for efficient and better functioning of the security department.
- When necessary to engage with Tenants on security related matters as per their requirements and standards.
- To meet with Client and Paragon Management representatives on regular bases to ensure all current, future and ongoing initiatives are on pace and meeting required standards.
- Ensure all Security Program technology components are in peak operational capacity by;
- Ensuring preventative and regularly scheduled maintenance programs are in place and actioned.
- Reach out to and engage technology service Vendors to troubleshoot issues as they arise.
Concierge
Paragon Security
09.2021 - 09.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality condo experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Quality Assurance in Health
Splenor Technologies
01.2018 - 11.2019
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
Education
Bachelor of Science - Environmental Technology
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2021
Bachelor of Science - Chemistry And Biochemistry
Osmania University
India05.2018
Skills
- Management
- Interpersonal Communication
- Concierge Services
- Reservation Software
- Customer Service
- Emergency Situations
- Brand Loyalty
- Clerical Support
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
Certification
First Aid/CPR Certification
Security Guard License
Leadership Training (Supervisor)
Occupational Health and Safety
Timeline
Head Concierge
Paragon Security
09.2022 - Current
Concierge
Paragon Security
09.2021 - 09.2022
Quality Assurance in Health
Splenor Technologies
01.2018 - 11.2019
Bachelor of Science - Environmental Technology
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Science - Chemistry And Biochemistry
Osmania University
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