Mandeep Kaur

1. Leadership: Managed a team of concierge staff, providing guidance, training, and support to ensure exceptional guest service.

2. Security Oversight: Implemented security protocols to safeguard guests, staff, and property.

3. Surveillance Management: Monitored CCTV systems and conducted regular patrols to deter and detect security threats.

4. Emergency Response: Led emergency response procedures, ensuring swift and effective action during crises.

5. Access Control: Managed access to restricted areas and maintained visitor logs for accountability.

6. Risk Assessment: Conducted risk assessments and implemented preventative measures to mitigate security risks.

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Identified issues, analyzed information and provided solutions to problems.
• Troubleshooting and installing: MS Office, Window7, Window10 , iPhone, Android, Custom Software
• Maintained detailed records of all help desk interactions, using them to identify trends and recurring issues for further investigation.
• Facilitated communication between end-users and development teams to address ongoing application-related concerns efficiently.

• Optimized resource allocation through effective scheduling, task delegation, and performance monitoring of security personnel.
• Investigated and resolved security breaches to protect organization and corporate assets.
• Established and maintained close working relationships with local law enforcement officers.
• Streamlined processes for incident management through the implementation of standardized protocols across all events handled by the company.
• Supervised team of 70 security personnel during shift.

• Formulated and implemented marketing strategies to increase sales and customer loyalty.
• Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
• Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
• Maintained health and food safety standards at all stages, from storage through delivery.
• Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
• Managed catering orders effectively, ensuring timely delivery of large-scale meals without compromising quality or presentation standards.

• Taught classes focused on both IELTS Academic and IELTS General Training tests.
• Marked and monitored student's work through My English Lab (MEL).
• Assisted in conducting placement tests to determine the most suitable classes for students.
• Multitasked and prioritized student assignments to meet strict deadlines and last-minute requests.
• Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.