Summary
Overview
Work History
Education
Skills
Timeline
Generic

TANZINA SULTANA ANITA

Summary

Experienced CPHR with a strong foundation in organizational development, employee engagement, and learning strategy. Skilled in designing and delivering impactful training programs that enhance customer information management, team performance, and service quality. Adept at aligning learning initiatives with business objectives, leveraging HR analytics, and fostering continuous development in dynamic, customer-centric environments.

Overview

13
13
years of professional experience

Work History

Head Concierge

ROYAL CONCIERGE
11.2023 - Current
  • Leading and supervising the concierge team to ensure high standards of service delivery and professional conduct.
  • Providing service to residents and guests with efficiency, and professionalism.
  • Enforcing strata bylaws and building regulations
  • Engaging in emergency response procedures.
  • Training new team members.

HR Manager

FGF Electrical & Electronics Limited
01.2019 - 06.2022
  • Developed and implemented HR policy and recruitment plans.
  • Design and facilitated both in-person and virtual training sessions.
  • Engaging workshops focused on customer information systems, and standards.
  • Talent mapping, analysis of the needs and gaps
  • Introducing new HRIS and infrastructure
  • Developed and implemented wellness policies.
  • Implemented measures for performance evolution.
  • Design and review compensation plan.
  • Conflict resolution & change management.

HR Executive

FGF Electrical & Electronics Limited
10.2016 - 12.2018
  • Posting job vacancies on various platforms.
  • Screening resume, tracking applicants
  • Assisting & scheduling interviews
  • On-boarding & orientation
  • Updating employee information
  • Monitoring training progress

Customer Manager

Grameenphon Ltd.
06.2012 - 07.2015
  • Provide customer service over the phone.
  • Identify customers’ needs, clarify information, and provide solutions or alternatives.
  • Sales of additional services by recognizing opportunities.

Education

MBA - HRM

University Canada West
04.2024

BBA - HRM

Bangladesh University of Business & Technology
09.2016

Skills

  • Training & Development
  • Effective communication
  • Leadership
  • CRM, ERP, and iVMS-4200 systems and practices
  • Change Management
  • Decision making
  • Talent acquisition
  • Employee retention
  • Performance management
  • Strategic thinking
  • Cultural Competency

Timeline

Head Concierge

ROYAL CONCIERGE
11.2023 - Current

HR Manager

FGF Electrical & Electronics Limited
01.2019 - 06.2022

HR Executive

FGF Electrical & Electronics Limited
10.2016 - 12.2018

Customer Manager

Grameenphon Ltd.
06.2012 - 07.2015

BBA - HRM

Bangladesh University of Business & Technology

MBA - HRM

University Canada West

Similar Profiles

CREATE PROFILE
TANZINA SULTANA ANITA