Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMAN BADLAN

Brampton,Canada

Summary

Experienced front desk concierge with a proven track record of delivering exceptional customer service in upscale residential environments. Skilled in managing building access, resolving resident concerns, and maintaining building security. Recognized for strong communication skills, attention to detail, and ability to remain composed in fast-paced settings. Seeking a customer service position, either remote or office-based, to leverage expertise and drive positive outcomes.

Overview

4
4
years of professional experience

Work History

Head Concierge

Elite Residential Concierge Services
07.2023 - Current
  • - Serve as the first point of contact for residents and visitors, delivering a high level of customer service.
  • - Monitor building premises and access points using CCTV and security systems.
  • - Maintain incident reports and daily activity logs to ensure smooth handovers.
  • - Provide local information and assistance with bookings, deliveries, and guest services.
  • Resolved guest complaints effectively, maintaining high levels of customer satisfaction and loyalty.

Security Guard / Concierge

Knights on Guard Security
03.2022 - 07.2023
  • - Ensured building security through regular patrols, entry monitoring, and enforcement of building policies.
  • - Responded to resident complaints and safety concerns with professionalism and tact.
  • - Wrote detailed reports of incidents for property management and law enforcement use.
  • - Collaborated with management to maintain a welcoming, safe environment.

Warehouse Associate

Circa
05.2021 - 02.2022
  • - Assembled and shipped customer orders with 100% accuracy.
  • - Operated warehouse equipment safely and efficiently.
  • - Maintained inventory organization and followed safety protocols.

Education

Diploma - Business Marketing

Durham College
12.2022

Skills

  • Customer Service & Relationship Building
  • Conflict Resolution & De-Escalation
  • Property management
  • Task delegation
  • Security Monitoring (CCTV, access logs)
  • Time Management & Multitasking
  • Microsoft Office (Word, Outlook, Excel)
  • CPR Certified
  • Team building proficiency
  • Exceptional communication

Languages

Hindi
Native or Bilingual
English
Full Professional
Punjabi
Full Professional

Timeline

Head Concierge

Elite Residential Concierge Services
07.2023 - Current

Security Guard / Concierge

Knights on Guard Security
03.2022 - 07.2023

Warehouse Associate

Circa
05.2021 - 02.2022

Diploma - Business Marketing

Durham College
AMAN BADLAN