Maeva Porco-Soucy
Montreal,QC
Summary
A friendly and dedicated worker offering a great work ethic with a background in various working environments involving the importance of customer service. I am knowledgeable about schedule management and facilitating communication with clients. I am driven to ensure exceptional customer service, and maintain positivity and professionalism in my work environment. I believe in my capability to be a great addition to a team and strive to live up to what is expected of me and more!
Overview
4
4
years of professional experience
Work History
Receptionist
PlayaSol Bronzage
06.2023 - Current
- I greeted clients warmly and aimed to ensure a friendly and calm environment.
- In charge of front desk operations like effectively managing phone calls, and walk-in clients.
- Booked appointment times for clients respecting the time slots available in regards to the capacity of clients allowed for the desired time.
- Provided clear and helpful answers to clients' questions, creating a positive atmosphere for new and returning customers.
Receptionist
LOV
02.2023 - 07.2024
- Efficiently took appointments in respect to certain time frames, priorities, etc. of multiple members of the team.
- Provided excellent customer service by phone call, email, and in person.
- Maintained a well-organized reception area, contributing to a welcoming environment for clients and staff.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Developed positive relationships with clients and the team through professional demeanor, friendliness, and cooperativeness.
Cashier
Inter Marche
09.2020 - 08.2022
- Maintained customer satisfaction by providing efficient and accurate cash transactions.
- Ensured a quick and professional checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- I worked promptly with other team members to create a safe and welcoming environment for customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Law And Justice
Dawson College
Montreal, QC12.2024
High School Diploma -
Vincent Massey Collegiate
Montreal, QC06.2021
Skills
- Data Entry
- Administrative Support
- Scheduling Appointments
- Calendar Management
- Strategic Planning
- Customer and Client Relations
- Multi-Line Telephone Systems
- Excellent Verbal and Written Communication
- Greeting and Seating Clients
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
PlayaSol Bronzage
06.2023 - Current
Receptionist
LOV
02.2023 - 07.2024
Cashier
Inter Marche
09.2020 - 08.2022
No Degree - Law And Justice
Dawson College
High School Diploma -
Vincent Massey Collegiate
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