Maeva Pillon
Calgary,Alberta
Summary
Dynamic bilingual professional with expertise in customer relationship, management, strategic sales, and team leadership across diverse industries. Known for exceeding targets, delivering exceptional customer experiences, and driving business growth through initiative solutions.
Overview
9
9
years of professional experience
Work History
Bilingual New Account Specialist
Questrade
Calgary, Canada
10.2023 - Current
- Deliver exceptional customer experience across various channels
- Build strong client relationships by addressing inquiries and proactively educating them on trading platforms, products, and services.
- Actively participate in strategic sales initiatives, driving client acquisition and retention
Customer Success and Support Coordinator
KissKissBankBank
Paris, France
02.2023 - 08.2023
- Contributing to the development and execution of customer success and support strategies, collaborating with French startups by providing them with the financial support and knowledge
- Providing exceptional customer support to clients, resolving inquiries and issues in a timely and professional manner, resulting in a 95% customer satisfaction rating
- Maintaining up-to-date customer records and documentation, ensuring accurate and timely tracking of customer interactions and support requests
Community Sales Manager
Regus
Paris, France
01.2022 - 06.2022
- Developed and managed relationships with key community partners to drive brand awareness and sales
- Analyzed market trends and sales data to be able to identify improvements and opportunities for growth
- Coordinated with cross-functional teams from marketing and operations to ensure that sales initiatives were carried out seamlessly
Fashion Advisor
Christian Louboutin
Paris, France
01.2019 - 10.2020
- Top sales achieve for Q1 and Q3, exceeding my sales target goals by 150%
- Provided exceptional customer service and fashion advice to clients in a luxury retail environment
- Maintained in-depth knowledge of current product offerings and market trends to provide educated recommendations
Assistant Store Manager
The Kooples- Diffusion
Paris, France
08.2015 - 12.2018
- Managed and trained a team of 4 employees, fostering a positive and productive work environment
- Resolved customer complaints and handled challenging situations with professionalism and empathy
- Conducted regular performance evaluations and delivered productive feedback to the team
Education
Bachelor Degree - Hospitality Management
Ecole Hôtelière de Paris - CFA Mederic
Paris, France06.2015
Skills
- Bilingual (French and English)
- Customer Relationship Management
- Problem-Solving and Conflict Resolution
- Sales and Business Development
- CRM tools and Platforms
- Performance Management
Extracurricular Activities
Ballet Instructor, Académie Des Arts Chorégraphiques, 06/01/13, 07/31/14, Paris, France, Collaborated with other instructors to cultivate cohesive session themes and student recitals
Languages
- English, Professional
- French, Native
Timeline
Bilingual New Account Specialist
Questrade
10.2023 - Current
Customer Success and Support Coordinator
KissKissBankBank
02.2023 - 08.2023
Community Sales Manager
Regus
01.2022 - 06.2022
Fashion Advisor
Christian Louboutin
01.2019 - 10.2020
Assistant Store Manager
The Kooples- Diffusion
08.2015 - 12.2018
Bachelor Degree - Hospitality Management
Ecole Hôtelière de Paris - CFA Mederic
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