Eric Yu
Ajax
Summary
A motivated and results-oriented business professional with a strong foundation in business principles and 4 years of hands-on experience in retail management and 2 years in sales. Adept at driving sales growth, managing customer relationships, and delivering exceptional service in fast-paced environments. Skilled in inventory management, merchandising, and customer engagement, with a proven track record of meeting and exceeding sales targets. Excellent communicator and team leader, with the ability to train, motivate, and lead teams to achieve optimal performance. Passionate about delivering exceptional customer experiences while contributing to the overall success of the business.
Overview
10
10
years of professional experience
Work History
New Accounts Specialist
Questrade
12.2022 - 11.2024
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Coordinated with other departments to resolve complex customer issues quickly and effectively, improving overall client satisfaction ratings.
- Trained new employees in account management procedures and best practices, enhancing team efficiency.
- Contributed to departmental sales objectives by consistently meeting or exceeding individual performance targets.
- Presented new and additional products and services to existing customers.
Key Holder Supervisor
Rexall Pharma Plus
05.2019 - 03.2023
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Capstone Project Team Leader
Municipality of Clarington
09.2021 - 12.2021
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Cashier
Rexall Pharma Plus
03.2015 - 05.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
Education
CFA Institution Level 1 Candidate
Bachelor of Commerce (Honours) - General Business
University of Ontario Institute of Technology
Oshawa, ON05.2022
High School Diploma -
All Saints Catholic Secondary School Secondary School
Whitby, ON06.2016
Skills
- Proficient with Microsoft Office: Excel, Word, Powerpoint and access
- Experienced with Salesforce
- Building Customer Trust and Loyalty
- Customer needs assessment
- Teamwork and collaboration
- Relationship building
Accomplishments
- Collaborated with team in the development of a more eco-friendly procurement policy for the Municipality of Clarington.
Accomplishments
- Earned "French Immersion Certificate" for 8 years of French Immersion during Primary and Secondary education.
Hobbies/Interests
Hobbies/Interests include: Dance, Basketball, Fitness, and TED Talks.
Languages
French
Elementary
Timeline
New Accounts Specialist
Questrade
12.2022 - 11.2024
Capstone Project Team Leader
Municipality of Clarington
09.2021 - 12.2021
Key Holder Supervisor
Rexall Pharma Plus
05.2019 - 03.2023
Cashier
Rexall Pharma Plus
03.2015 - 05.2019
High School Diploma -
All Saints Catholic Secondary School Secondary School
CFA Institution Level 1 Candidate
Bachelor of Commerce (Honours) - General Business
University of Ontario Institute of Technology
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