Madison Johnston
Ottawa,ON
Summary
Manager of 2 years enhancing team productivity through efficient workflows and safety standards. Skilled in guest service and multitasking, I excel in fast-paced environments, ensuring high customer satisfaction. My leadership fosters team building and adaptability, driving continuous improvement and exceptional guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Aramark
08.2024 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Head of Guest Experience
McDonald's
03.2024 - 08.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Increased customer satisfaction with prompt and accurate order taking.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
Swing Manager
Mcdonalds
09.2022 - 08.2024
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Crew Member
Mcdonalds
11.2018 - 09.2022
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, and customer service,
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
No Degree - Developmental Service Worker
Algonquin College
Ottawa04-2026
Skills
- Guest service
- Multitasking
- Reliability
- Detail Oriented
- Adaptability
- Team building
Certification
- Food Handlers (2021)
- Smart Serve (2024)
Timeline
Supervisor
Aramark
08.2024 - Current
Head of Guest Experience
McDonald's
03.2024 - 08.2024
Swing Manager
Mcdonalds
09.2022 - 08.2024
Crew Member
Mcdonalds
11.2018 - 09.2022
No Degree - Developmental Service Worker
Algonquin College
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