McKenna May
Chilliwack
Summary
Dynamic and results-driven professional with extensive experience in customer service at The Chopped Leaf. Proven ability to enhance guest satisfaction through effective decision-making and composure in high-pressure situations. Skilled in POS system operation and maintaining a welcoming environment, consistently contributing to a positive team atmosphere.
Overview
7
7
years of professional experience
Work History
Supervisor
The Chopped Leaf
02.2022 - Current
- Supervised daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Increased customer satisfaction by quickly responding to inquiries, resolving concerns, and offering solutions
- Worked flexible schedule and extra shifts to meet business needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Restaurant Hostess
Younies Restaraunt
06.2020 - 09.2021
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Parking Lot Attendant
Honda
06.2018 - 08.2019
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Washed cars and trucks daily for auto dealership.
- Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- seasonal summer job
Education
High School Diploma -
Chilliwack Secondary School
Chilliwack, BC03-2020
Skills
- Customer service
- Attention to detail
- Decision-making
- Ingredient preparation
- Time management
- Dependability
- Initiative-taking
- Guest service
- Greeting and seating
- Table bussing
- Cash handling
- Patience and composure
- POS system operation
Timeline
Supervisor
The Chopped Leaf
02.2022 - Current
Restaurant Hostess
Younies Restaraunt
06.2020 - 09.2021
Parking Lot Attendant
Honda
06.2018 - 08.2019
High School Diploma -
Chilliwack Secondary School
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