Summary
Overview
Work History
Education
Skills
Timeline
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Loreli Israel

Saskatoon,SK

Summary

Results-driven food service professional with a proven track record of enhancing customer satisfaction and driving sales growth. Expertise in maintaining high-quality standards and ensuring compliance with company policies. Recognized for exceptional communication skills and meticulous attention to detail in food preparation. Strong collaborative skills complemented by effective time management and multitasking abilities.

Overview

13
13
years of professional experience

Work History

Supervisor

Subway
Saskatoon, Saskatchewan
01.2025 - Current
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Upsold additional items to increase store profits.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Organized inventory for efficient restocking of products.
  • Followed established procedures for handling money transactions accurately.
  • Assisted team members during peak hours when necessary.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Responded to customer questions regarding products, prices and availability.
  • Implemented quality control measures, significantly reducing error rates.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Restaurant Manager

I-Foods Group Inc.
05.2015 - 12.2024
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Assisted with kitchen preparation during peak times as needed.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Managed accounts payable, accounts receivable and payroll.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Updated computer systems with new pricing and daily food specials.
  • Optimized profits by controlling food, beverage and labor costs.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Food Counter Attendant

Tim Horton's
Peace River, Alberta
10.2012 - 10.2013
  • Kept accurate records of sales transactions including cash register receipts and credit card charges.
  • Checked quality of ingredients before use to guarantee freshness of products served to customers.
  • Maintained cleanliness of the restaurant by wiping tables, counters, and chairs.
  • Prepared drinks such as coffee, tea based on customer specifications within specified time limits.
  • Organized storage areas to ensure proper rotation of inventory.
  • Worked collaboratively with other staff members during peak hours ensuring smooth operations.
  • Adhered strictly to established sanitation procedures for safe food handling practices at all times.
  • Operated cash register to process customer orders accurately and efficiently.
  • Followed all safety guidelines when handling hot foods or sharp objects.
  • Greeted customers warmly and provided excellent customer service.
  • Handled complaints from customers professionally while maintaining positive attitude towards guests at all times.
  • Stocked shelves with food items, beverages, condiments, cutlery, utensils.
  • Monitored stock levels throughout shift and reported any shortages or discrepancies immediately to supervisor and manager.
  • Cleaned and sanitized kitchen equipment according to health regulations.
  • Provided excellent customer service by responding promptly to inquiries and requests for assistance.
  • Processed order transactions and handled debit and cash operations.
  • Delivered top quality customer service while managing multiple tasks.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Greeted guests with friendliness and professionalism.

Education

High School Diploma -

Philippine Christian University (PCU)
03-1996

Skills

  • Food safety practices
  • Customer service excellence
  • Cash handling expertise
  • Inventory management
  • Menu development strategies
  • POS systems
  • Portion control
  • Sandwich artistry
  • Multitasking and prioritizing
  • Cleaning and organization
  • Guest service
  • Team training

Timeline

Supervisor

Subway
01.2025 - Current

Restaurant Manager

I-Foods Group Inc.
05.2015 - 12.2024

Food Counter Attendant

Tim Horton's
10.2012 - 10.2013

High School Diploma -

Philippine Christian University (PCU)

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Loreli Israel