Madison Frankl
Regina,Saskatchewan
Summary
Proactive and committed worker with 3 years of experience with strong communication strengths and good customer service skills. Handles day-to-day activities while looking to grow customer, and team relationships.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Street Treats Ice Cream
07.2023 - Current
- Completed cashier responsibilities by completing transactions, preparing food, and building relationships with customers.
- Developed time management and efficiency skills by working in very busy conditions while maintaining customer satisfaction.
- Managed social media and creating online posts to represent the local business.
- Completed regular inventory counts to verify stock levels, address discrepancies, and identify future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Generated repeat business through exceptional customer service.
- Accepted and processed food/material orders made through the business, giving guidance to delivery persons and maintaining organization.
Cashier
Painted Parasol Gift & Toy
09.2023 - Current
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and complete online orders.
- Restocked and organized merchandise in store.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business, and promote local businesses.
Tutor
Local Family
10.2023 - 05.2024
- Tutoring a 7-year-old boy in reading, writing, and math
- Communication, patience, and adaptability were skills frequently used and improved throughout this experience.
- Provided homework assistance using specific curriculum and materials.
- Monitored student progress and provided feedback to the child and their parents.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Tutor
Local Family
11.2023 - 01.2024
- Supported student with helpful study habits and exam strategies.
- Provided homework assistance using a specific curriculum
- Conducted review sessions to help students prepare for tests.
- Monitored student progress and provided feedback and support.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Collaborated with teachers and parents to determine how best to support student success.
Cashier
Street Treats Ice Cream
05.2022 - 07.2023
- Learned how to deal with difficulties under pressure, and how to keep a calm demeanor if something were to go wrong.
- Keeping stock up to date, and updating managers if there was anything needed.
- Prepared and handled food cleanly and quickly.
- Operated cash register for cash, gift card, and credit card transactions with precision and efficiency.
- Built relationships with both local and non-local customers to make their experience better.
- Counted cash drawer at the end of each shift, making sure it matched well with the system.
- Worked with a flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Lumsden High School
Lumsden, SK06.2024
Skills
- Customer Service
- Organization
- Ability to work in fast paced environments
- Transaction processing
- Order Taking
- Team worker
Activities
- Student Representative Council - President, 09/2023, 06/2024, Running meetings, planning assemblies and events for students and school, Communicating with administration and students to understand school needs, Being responsible for SRC and its perception, Volunteering time and effort for fundraisers and events
- Remembrance Day Ceremony - Master of Ceremonies, 11/14/2023, Read and delivered message of the important day, Met with veterans to understand their perspective, Worked with adults, administration, and veterans to prepare
- Student Representative Council - Treasurer, 09/2022, 06/2023, Wrote and delivered cheques from SRC fund, Managed records and deposits for SRC fund, Provided financial reports and perspective for expenses
References
- Shannon Kaytor, Owner, Street Treats and Painted Parasol, (306) 501-7280
- Leah Evans, Mom of Grade 11 student I tutored, (306) 596-5321
Timeline
Tutor
Local Family
11.2023 - 01.2024
Tutor
Local Family
10.2023 - 05.2024
Cashier
Painted Parasol Gift & Toy
09.2023 - Current
Assistant Manager
Street Treats Ice Cream
07.2023 - Current
Cashier
Street Treats Ice Cream
05.2022 - 07.2023
High School Diploma -
Lumsden High School
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