LEONARD FRANCIS
Toronto,Canada
Summary
Dynamic Senior Scrum Master with a proven track record at TD Insurance, adept at driving agile transformations and enhancing team performance. Skilled in Jira workflow optimization and analytical problem-solving, I successfully improved project throughput and quality, leading to significant efficiency gains. Passionate about fostering collaboration and delivering impactful results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Scrum Master
TD Insurance
Toronto, Canada
02.2022 - Current
- Facilitated Scrum and Flow (Kanban) ceremonies for various pods, with a focus on throughput and quality.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Set up and maintained projects in Jira, supported Confluence pages, and worked within the MS365 environment.
- Collaborated with Product Owners and technical leads to address PODs' needs.
- Tracked agile delivery metrics to monitor progress and identify improvement areas.
- Managed team delivery for releases as part of Continuous Integration and Continuous Deployment.
- Tracked costs and expenses and assessed closely against original project budget.
Senior Project Manager / Scrum Master
Canadian Imperial Bank of Commerce
Toronto, Canada
08.2015 - 02.2022
- Successfully managed three projects, ensuring strict adherence to budget, schedule, and scope.
- Defined data requirements for monitoring post-deployment KPIs, conducting regular reviews to identify improvement areas, and recommending corrective actions.
- Facilitated Scrum processes, including sprint planning, backlog refinement, daily huddles, and reviews.
- Coached three PODs on Scrum and Kanban practices, providing training and guidance as needed.
- Ensured user stories followed the INVEST and CCC methodologies, promoting clarity and alignment.
- Worked closely with product owners, team members, and technologists to drive project delivery.
- Delivered microservices using RESTful APIs to support multiple lines of business.
- Successfully led the integration of electronic signature services at the onset of the pandemic to facilitate business operations.
Senior Business Analyst Consultant
International Financial Data (IFDS)
Toronto, Canada
04.2015 - 08.2015
- Participated in key client meetings, including requirements gathering sessions, system demonstrations, user acceptance testing, and end-user training
- Created and maintained productivity analytics reports and dashboards, delivering actionable insights that enabled data-driven decision-making, resulting in a 20% increase in productivity
Senior Project Manager
Mashreq Bank
Dubai, United Arab Emirates
08.2004 - 09.2013
- Enhanced various processes using Lean and Six Sigma methodologies
- Coordinated with stakeholders to define project scope, objectives and deliverables.
- Monitored progress of projects against established timelines and budgets.
- Created detailed reports on project status, issues, risks and opportunities.
Contact Center Analyst
Citibank
Karachi, Pakistan
12.1998 - 07.2004
- Delivered reports on key metrics such as call volume, abandonment rate, average handle time (AHT), time to service (TSF), agent occupancy, first call resolution (FCR), and net promoter score (NPS)
- Analyzed key performance indicators to identify effective strategies.
Education
Master of Science - Information Systems, Business Intelligence
University of Colorado
U.S.A01-2023
Diploma - Software Engineering
Canadian Business College
Toronto, ON07.2015
BBA - Commerce
Karachi University
Karachi, Sindh, Pakistan08.1998
Skills
- Agile Process Facilitator
- Advanced Analytical Skills
- Jira Workflow Optimization
- Confluence Collaboration Tools
- Proficient in JQL, SQL, Python
- Data Visualization Tools
- Experienced with MS Office 365 Applications
- Waterfall Project Management
- Leadership in Strategic Projects
- Analytical Problem Solving
- Lean, Six Sigma
Certification
- SAFe 5 Advanced Scrum Master, Scaled Agile Inc
- Certified Professional Scrum Master (PSM), Scrum.org
- Certified Pega Business System Architect v8.5, 2021
- Certificate in Advanced Data Science and Predictive Analytics: Data Science, York University, 09/2020
- Certified Scrum Master, Scrum Alliance, 2018
- Certified Business Analysis Professional, International Institute of Business Analysis, 114178, 2017
- Microsoft Certified Solutions Associate: SQL Server, F238-3215, 2015
Timeline
Senior Scrum Master
TD Insurance
02.2022 - Current
Senior Project Manager / Scrum Master
Canadian Imperial Bank of Commerce
08.2015 - 02.2022
Senior Business Analyst Consultant
International Financial Data (IFDS)
04.2015 - 08.2015
Senior Project Manager
Mashreq Bank
08.2004 - 09.2013
Contact Center Analyst
Citibank
12.1998 - 07.2004
Master of Science - Information Systems, Business Intelligence
University of Colorado
Diploma - Software Engineering
Canadian Business College
BBA - Commerce
Karachi University
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