CHRISTINE HUANG
Edmonton,AB
Summary
Dynamic professional with extensive experience at TD Insurance, excelling in fraud detection, claims management, and customer relationship management. Proven track record in analyzing and implementing effective solutions. Ability to speak in Mandarin and Cantonese, with strong analytical skills, and a commitment to delivering legendary customer experiences.
Overview
14
14
years of professional experience
Work History
Resource Officer
TD Insurance
Edmonton, Alberta
02.2025 - Current
- Reviewed, analyzed, and reported on team performance data for management review.
- Identified areas of improvement within the department and recommended solutions as needed.
- Supervised junior staff members by providing guidance, support, mentoring, coaching.
- Collaborated with other managers to develop best practices for handling claims inquiries.
- Resolved escalated customer complaints in an efficient manner while maintaining a high level of professionalism.
Public Relations Manager/Server
Szechuan Sweet Mango
Edmonton, Alberta
01.2012 - Current
- Constructed the restaurant website with marketing and advertising campaigns to coordinate and distribute promotional updates across the business while improving gross revenue.
- Cultivate strong communication skills from interacting directly with customers to answering inquiries to ensure customer experiences are always 100%, while producing a positive work environment for employees.
- Conduct tasks such as call taking, serving, hostessing, packing orders, bartending, managing social media (Facebook and Instagram).
Claims Advisor
TD Insurance
Edmonton, Alberta
09.2023 - 02.2025
- Verify over 20 customer auto claims daily to identify existing fraudulent activities, while exercising auto property damage insurance law in defense of the insurance company.
- Initiate great communication, negotiation, patience, time management and attention to detail to each claim daily.
- Apart of the Canada wide catastrophe team as well as the Alberta fire insurance reporting team.
- Identified potential fraud within submitted claims documents using established protocols.
- Reviewed internal processes and procedures related to the handling of claims, recommending changes as needed.
Operations Officer
TD Commercial Banking
Edmonton, Alberta
02.2022 - 09.2023
- Compiled supporting documentation to process account change frequently for new and existing commercial deposit accounts while following company policy and procedures.
- Opened new commercial deposit accounts while following AML regulatory and legal compliance requirements.
- Achieved legendary customer experiences with TD partners.
Customer Service Representative
Simons Londonderry
Edmonton, Alberta
04.2018 - 07.2019
- Always providing a courteous customer service in every area of the store while having knowledge of the products being sold.
- Received positive and warm customer feedback.
- Organized the preparation, advertising, and distribution of promotional material to keep up with sales goals.
Table Games Dealer
Century Casino
Edmonton, Alberta
03.2018 - 09.2018
- Illustrated outstanding and quick mathematical skills to customers, and make sure the customer gets the right amount of money.
- Obtained interpersonal skills through various working experiences by promoting a friendly, fun, exciting and cooperative environment with colleagues.
- Possessed an exceptional ability to build productive relationships, resolve complex issues, and win customer loyalty.
Education
Bachelor of Business Administration Degree - Finance
Northern Alberta Institute of Technology
Edmonton, Alberta12.2021
Business Administration - Finance
Northern Alberta Institute of Technology
Edmonton, Alberta04.2020
High School Diploma -
Ross Sheppard Senior High School
Edmonton, Alberta08.2015
Skills
- Mandarin - advanced in speaking, listening, writing, and reading
- Cantonese - advanced in speaking, listening, writing, and reading
- English - First Language
- Host applications, C3, SharePoint, Google (Drive, Spreadsheets, Docs), Microsoft Office Suite (Word, PowerPoint, Excel, Docs, Teams), Google Analytics, Claims Center
- Team collaboration
- Analytical skills
- Fraud detection
- Claims processing
- Customer relationship management
- Regulatory compliance
- Conflict resolution skills
- De-escalation techniques
INTERNSHIPS
- Insurance Administrator
- UW Insure - Edmonton, Alberta
- Apr 2020 - Aug 2020
Accomplishments
- TD Insurance All Stars 2024 (Top 1% employee in TD Insurance Claims)
- TD Insurance Legendary Award 2025
- TD Insurance Q1 Mission Hero Award
- TD Insurance - Received Quarterly 2 Head Coach Score on all aspects on caring for customers, focus of financial performance and customer performance index.
- TD Insurance - Received Quarterly 3 Legendary Experience Index 100 club recognition.
- TD Insurance - Received Quarterly 3 Focus in Financial Performance top score for the Auto Centre.
- Operators Officer, TD Commercial Banking - Received the Quarterly 2 Summit Award 2023 in Operations. Achieved an exemplary quarterly AML target of 100%
- Recipient for the RBC Future Launch Scholarship 2021
References
References available upon request.
Timeline
Resource Officer
TD Insurance
02.2025 - Current
Claims Advisor
TD Insurance
09.2023 - 02.2025
Operations Officer
TD Commercial Banking
02.2022 - 09.2023
Customer Service Representative
Simons Londonderry
04.2018 - 07.2019
Table Games Dealer
Century Casino
03.2018 - 09.2018
Public Relations Manager/Server
Szechuan Sweet Mango
01.2012 - Current
Bachelor of Business Administration Degree - Finance
Northern Alberta Institute of Technology
Business Administration - Finance
Northern Alberta Institute of Technology
High School Diploma -
Ross Sheppard Senior High School
Similar Profiles
Amanjot KaurAmanjot Kaur
Customer Service Representative- Insurance Advisor at TD InsuranceCustomer Service Representative- Insurance Advisor at TD Insurance
Kathy ManzoniKathy Manzoni
Claims Advisor (TD Auto Center Nolanridge) at TD InsuranceClaims Advisor (TD Auto Center Nolanridge) at TD Insurance
Manit SevakManit Sevak
Senior Contact Center Representative at TD InsuranceSenior Contact Center Representative at TD Insurance
Hemant RathodHemant Rathod
Insurance Advisor at TD InsuranceInsurance Advisor at TD Insurance
Phoenix Le BretonPhoenix Le Breton
Retail Sales Associate | Cashier at The Sour Moose Candy StoreRetail Sales Associate | Cashier at The Sour Moose Candy Store