Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lulu Joseph Vattamakkal Joseph

Winnipeg

Summary

Hospitality professional with strong educational and work experience background from esteemed institutions in Singapore, New Zealand, and Canada. Deep understanding of the industry and passion for delivering exceptional service. Diverse educational background enables effective interaction with people from various cultural backgrounds. Invaluable insights into different cultures and the art of tailoring experiences to meet unique guest needs. Firm believer in the importance of technical knowledge, human connections, and cultural sensitivities in hospitality. Experienced in adaptability, effective communication, and attention to detail for outstanding performance. Confident in expertise and passion for hospitality, making an ideal candidate for the role.

Overview

17
17
years of professional experience

Work History

Credit card advisor

Tek system
10.2024 - Current
  • Answer questions about credit card products, benefits and features.
  • Help customer with account related issues, such as payment questions or disputes.
  • Provide solutions to customer complaints or concerns.
  • Maintain professionalism and prioritize customer needs and satisfaction.
  • Campaign: RBC
  • Work type: Contract

Resolution service advisor

Teleperformance
10.2022 - 08.2024
  • Answer the question about products, orders and services
  • Troubleshoot and resolve issues in a timely and professional manner
  • Offer details information about the company services and products
  • Assist customers with orders, returns and exchanges
  • Campaign: Ikea
  • Work type: Permanent

reservations

Hotel Presidency
01.2013 - 01.2017
  • Worked in Hotel Presidency in reservations as part time job (night shift), Cochin, Kerala, India.2013 to 2017.

purchase manager

carpentine co.ltd
01.2011 - 01.2017
  • Company Overview: (Hotel industry) in India Kerala
  • Worked as purchase manager in carpentine co.ltd (Hotel industry) in India Kerala (7 years) from 2011 to 2017

Assistant Food and beverage manager

Stamford hotel
01.2008 - 01.2010
  • Worked as Assistant Food and beverage manager in Stamford hotel New Zealand, Auckland 2008 to 2010

Education

Post Graduation - Human Recourses

MITT College
01.2020

Bachelors - commerce

Madurai Kamaraj University
04.2017

Diploma - Hospitality/Hotel Management

NSIA
01.2010

Hospitality, Travel and tourism

Orchard Institute of arts and commerce
03.2006

Skills

  • Client relationship building
  • Active listening
  • Ability to understand and acknowledge customer concern and emotions
  • Emergency response
  • Time management
  • Skills to resole customers issues efficiently and effectively

Timeline

Credit card advisor

Tek system
10.2024 - Current

Resolution service advisor

Teleperformance
10.2022 - 08.2024

reservations

Hotel Presidency
01.2013 - 01.2017

purchase manager

carpentine co.ltd
01.2011 - 01.2017

Assistant Food and beverage manager

Stamford hotel
01.2008 - 01.2010

Bachelors - commerce

Madurai Kamaraj University

Diploma - Hospitality/Hotel Management

NSIA

Hospitality, Travel and tourism

Orchard Institute of arts and commerce

Post Graduation - Human Recourses

MITT College
Lulu Joseph Vattamakkal Joseph