JAGMAN SEKHON

Brampton,Canada

Summary

Dedicated credit card specialist with a strong focus on providing exceptional customer service to clients. Highly organized and detail-oriented, excels in interpersonal communication and problem-solving. Ability to multitask while maintaining a high level of accuracy allows for the delivery of superior results. Possesses extensive knowledge in compliance and related regulations, ensuring efficient task completion. Proficient in utilizing customer service best practices, adept at exploring various solutions to effectively address customer needs.

Overview

years of professional experience

Work History

Credit Card Advisor

TEKsystems

01.2024 - Current

Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
Enabled smooth transitions for customers switching between different credit card options by guiding them through the process stepbystep.
Efficiently navigated multiple systems simultaneously while assisting customers, ensuring accurate information was provided without delay.
Educated clients on responsible credit card usage, including managing credit limits and avoiding debt accumulation
Analyzed customer feedback data to identify areas for improvement, implementing changes as needed to enhance the overall client experience.
Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
Managed sensitive customer data with utmost discretion, ensuring compliance with privacy regulations and maintaining trust between clients and the organization.

Inbound Customer Service Representative

IO Solutions

06.2023 - 12.2023

Answered phone with friendly greeting to create positive inbound calling experience for customers
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
Answered over 50 calls per shift to meet fast-paced call center demands
Resolved complaints to satisfy customers and encourage future transactions
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Adhered to company policies and scripts to consistently a healthy call-time and quality standards
Addressed customer account discrepancies and concerns
Detailed payment options and explained price, receipt and billing details to customers

Field Manager

Blast Marketing

02.2021 - 09.2022

Performed quality control inspections on phases of field operations
Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues
Tracked key performance indicators and enforced quality control measures
Facilitated field operations through supervision and direction of field personnel
Handling customer queries
Assisting with Inventory tracking and order placing for inventory restocking
Managed customer flow of 500 customers per day
Coordinated and scheduled field personnel to cover operations throughout assigned regional area

Education

College Diploma - Business Management

Humber Institute of Technology & Advanced Learning

Etobicoke, ON

04.2017

Skills

Client relationship building
Customer service
Critical thinking
Active listening
Data entry
Staff training

Product sales
Teamwork
Staff Management
Inventory management
Field operations

Languages

English

Native or Bilingual

Punjabi

Professional Working

Timeline