Shama Khan
Mississauga,ON
Summary
To obtain a challenging & suitable position in customer service/contact centre/office administration Highly organized excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Knowledgeable in compliance and related regulations enabling superior results. Reliable Credit Card Specialist providing dedicated customer service to clients. Highly organized and skilled in identifying fraudulent activity and protecting customer information.
Overview
8
8
years of professional experience
Work History
Credit Card Advisor
RBC Royal Bank
12.2023 - 06.2024
- Handle incoming client calls regarding credit cards and transactional inquiries
- Solid verbal written and interpersonal skills
- Ability to work independently with limited supervision
- More than 2 years experience in contact centre field.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
Customer Service Specialist
Rogers Communications
12.2021 - 10.2023
- Efficiently handle all inbound customer service calls
- Managed high call volume while maintaining a courteous and professional demeanor.
- Engage with clients with the purpose of finding the right solutions
- Value clients’ time and provide effective recommendations
- Fluent in English, Urdu & Hindi.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Maintained and managed customer files and databases.
Customer Service
McDonalds
06.2016 - 09.2021
- Make the right recommendations to clients and upsell whenever possible
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Regularly monitor inventory
- Work at Drive-through, front station and kitchen.
- Provided friendly, helpful customer service to over 100 customers daily.
- Resolved customer service issues with timely and professional resolutions.
- Provided excellent customer service, resolving concerns promptly and professionally.
Education
High School Diploma -
Kaneya Vidiya Peeth
Kaimganj10.1996
Skills
- MS Office
- Solid verbal written and interpersonal skills
- Ability to work independently with limited supervision
- More than 2 years experience in contact centre field
Client Relationship Building
Application processing
Transaction monitoring
Payment Processing
Credit adjustments
Testing and Validation
Responsive design
HTML5 Mastery
Database monitoring
References
Reference Available Upon Request
Languages
English
Full Professional
Timeline
Credit Card Advisor
RBC Royal Bank
12.2023 - 06.2024
Customer Service Specialist
Rogers Communications
12.2021 - 10.2023
Customer Service
McDonalds
06.2016 - 09.2021
High School Diploma -
Kaneya Vidiya Peeth
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