- Enjoying the art of baking and pastry-making, experimenting with recipes
- Gardening
- Swimming
- Reading
Adam Diosay
Mississauga,Canada
Summary
Reliable Credit Card Specialist providing dedicated customer service to clients. Skilled in identifying fraudulent activity and protecting customer information.
Overview
6
6
years of professional experience
Work History
Credit Card Advisor Contractor for RBC
TEKsystems
02.2024 - Current
- Receive inbound call from client to deliver high-quality solutions.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with company regulation.
- Recommended products and services to meet customers' credit card and banking needs.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Supported customers with invoices, statements and other basic questions.
- Processed recurring automated payments and credit card payments.
- Coordinated with other departments to verify timely and accurate processing of credit card information.
- Built strong relationships with customers to increase retention and loyalty.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
Team Member
Burger King
10.2018 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted customers in selecting merchandise best suited to needs.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Frequently inspected production area to verify proper equipment operation.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
College Diploma - Business Administration Finance
Sheridan College
01.2019
Skills
- Client relationship building
- Transaction monitoring
- Conflict Resolution
- Analyze Financial Statements
- Relationship building
- Team collaboration
- Interpersonal skills
- Task prioritization
- Measurable Goal Planning
- Continuous improvement
- Problem-solving
- Attention to detail
Interests
Timeline
Credit Card Advisor Contractor for RBC
TEKsystems
02.2024 - Current
Team Member
Burger King
10.2018 - Current
College Diploma - Business Administration Finance
Sheridan College