Ludovic MIMCHE NDAM
Toronto,ON
Overview
2
2
years of professional experience
Work History
BILINGUAL CUSTOMER CARE AGENT
AT SERVICE ONTARIO
06.2023 - Current
- Provided quality customer service both in English and French over the phone by providing timely and accurate information related to government programs, products, and services
- Provided interpretation of guidelines, directives, and procedures
- Offered guidance and support to customers to customers in completing documents and forms, and in use of public access
- Analyzed information to determine the underlying needs of the customers beyond those that may have already been expressed
- Maintained files and electronic database systems.
BILINGUAL RESP AGENT
AT EMBARK STUDENT CORP (FKA KNOWLEDGE FIRST FINANCIAL)
01.2023 - 05.2023
- Managed and monitored RESP (Registered Education Savings Plan) accounts and provided investment advice for Embark Student Corp customers including answering calls in English and French from customers with questions about their accounts
- Processed contributions, withdrawals, and transfers for RESPs while staying current with tax regulations
- Communicated with customers about performance and different ways to access government grants to up their RESP contributions
- Provided customer support by answering questions about the maturity date of their RESP accounts, deposit frequency, and late transfers
- Kept accurate records and reports of customer accounts.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
AT PRECISE PARKLINK
09.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service with an average of 80+ calls answered per day
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Maintained knowledge of exchange guidelines, payment policies, and security practices
- Informed customers about billing procedures, processed payments, and provided payment options setup assistance
- Fielded customer complaints and queries, fast-tracking for problem resolution.
BILINGUAL SALES REPRESENTATIVE FOR TELUS
AT CONNECT6 GROUP
02.2022 - 08.2022
- Contacted new and existing customers to outline the benefits of products
- Fostered relationships with customers to expand customer base and retain business
- Followed up with clients after installations to assess quality service and customer satisfaction
- Answered product questions with up-to-date knowledge of sales and promotions
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
ECONOMIC AND MANAGEMENT -
French university of Ontario
07.2024
Skills
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Site viewer
- AutoCAD
- Salesforce
- STARS
- Pure cloud
- Genesys
- Vision
- Bilingual can speak and write fluently in French and English paired with strong interpersonal skills
- Computer savvy with proficiency in Microsoft Office technologies (Word, Excel, PowerPoint)
- Proven Ability to build rapport, enhance client relationships, and handle customer complaints and concerns
- Strong desire to meet customer needs and provide excellent customer service
- Purpose-driven and detail-oriented with strong analytical skills to leverage insights and make recommendations
- Good experience in team, project, and customer management for the delivery of efficient and timely results
- Good time management, critical thinking, and organizational skills to meet deadlines in a fast-paced environment
- Demonstrated judgment and tact when interacting with customers
Languages
French
Native or Bilingual
English
Professional Working
Timeline
BILINGUAL CUSTOMER CARE AGENT
AT SERVICE ONTARIO
06.2023 - Current
BILINGUAL RESP AGENT
AT EMBARK STUDENT CORP (FKA KNOWLEDGE FIRST FINANCIAL)
01.2023 - 05.2023
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
AT PRECISE PARKLINK
09.2022 - 12.2022
BILINGUAL SALES REPRESENTATIVE FOR TELUS
AT CONNECT6 GROUP
02.2022 - 08.2022
ECONOMIC AND MANAGEMENT -
French university of Ontario
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