Jennifer McIver
173 Britannia RD W, Goderich,ON
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings strong work ethic, positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Service Ontario
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Issued new Ontario Health Cards and Ontario Photo ID cards, Renewals of Ontario Drivers Licenses, Health Cards and Photo ID Cards, vehicle license plate sticker renewals and data changes.
- Registration of vehicles (Imported, New and Used)
- Dealership vehicle registrations.
Customer Service Representative
Service Ontario
01.2015 - 04.2021
- Issued new Ontario Health Cards and Ontario Photo ID cards, Renewals of Ontario Drivers Licenses, Health Cards and Photo ID Cards, vehicle license plate sticker renewals and data changes.
- Registration of vehicles (Imported, New and Used)
- Resolved customer questions, issues and complaints.
- Dealership vehicle registrations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Manager
Service Ontario
10.2014 - 01.2015
- Compiled daily and weekly monetary and stock reports.
- Issued new Ontario Health Cards and Ontario Photo ID cards, Renewals of Ontario Drivers Licenses, Health Cards and Photo ID Cards.
- Registration of vehicles (Imported, New and Used)
- Resolved customer questions, issues and complaints.
- Dealership vehicle registrations.
- Renew vehicle license plate stickers.
- Contribute as a team player with staff.
- Maintained office closing and balancing procedures.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Representative
Service Ontario
05.2006 - 10.2014
- Renew vehicle license plate stickers.
- Data changes for licenses and vehicles.
- Renewals of Ontario Drivers Licenses, Health Cards
- Registration of vehicles (Imported, New and Used)
- Resolved customer questions, issues and complaints.
- Dealership vehicle registrations.
- Contribute as a team player with staff.
Education
Medical Terminology
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None06-2025
Early Childhood Education
Conestoga College
Kitchener, OntarioHigh School Diploma -
Goderich District Collegiate Institute
Goderich, ONSkills
- Committed and motivated
- Individual with exceptional customer service and decision making skills
- Strong work ethic, Professional demeanor and great initiative
- Strong interpersonal skills
- Dedicated team player
- Resourceful
- Strong communication skills
- Meticulous attention to detail
- Critical thinking
- Data entry
- Customer service
Timeline
Customer Service Representative
Service Ontario
04.2021 - Current
Customer Service Representative
Service Ontario
01.2015 - 04.2021
Customer Service Manager
Service Ontario
10.2014 - 01.2015
Customer Service Representative
Service Ontario
05.2006 - 10.2014
Medical Terminology
Conestoga College Institute of Technology And Advanced Learning
Early Childhood Education
Conestoga College
High School Diploma -
Goderich District Collegiate Institute
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