Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Kamaya Mathurin

Brampton,Canada

Summary

Motivated student aiming for a role as a customer service representative. Focused on providing outstanding service and enhancing personal and organizational growth through hands-on experience. Strong dedication to continuous improvement and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Fortinos Supermarket
2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Child Care Assistance

West End Church of Prophecy
01.2020 - 2025
  • Managed after-school and weekend childcare for various families, emphasizing safety and interaction.
  • Developed nutritious meal options for toddlers based on food guidelines.
  • Facilitated age-appropriate activities and outings that supported child developmental goals.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Read and told stories to promote and support overall language development.
  • Promoted learning and social development through structured and unstructured playtime.

Retail Assistant

Loud Fashion
01.2022 - 01.2023
  • Provided warm greetings to customers upon arrival, creating positive first impressions.
  • Facilitated customer assistance in locating specific items for improved service.
  • Maintained an organized and tidy work environment to promote productivity.
  • Managed stock ordering processes to ensure adequate inventory.
  • Restocked supplies regularly to meet customer demands.

Education

GED -

Bramalea Secondary School
Brampton, ON

High School - undefined

Excelsior High School
01.2023

Skills

  • Ability to learn and adapt quickly in an ever changing environment
  • Outstanding organizational and time management skills
  • Responsible individual
  • Very Ambitious, Self-Motivated, Committed and Determined
  • Team Player
  • Strong communication and interpersonal skills
  • Success oriented and goal driven
  • Excellent Computer Skills
  • Proficient with Microsoft Word, Excel, PowerPoint, and Internet
  • Customer service
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Team development
  • Payment processing
  • Critical thinking

Languages

English
Full Professional

Timeline

Retail Assistant

Loud Fashion
01.2022 - 01.2023

Child Care Assistance

West End Church of Prophecy
01.2020 - 2025

High School - undefined

Excelsior High School

Customer Service Representative

Fortinos Supermarket
2024 - Current

GED -

Bramalea Secondary School

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Kamaya Mathurin