Lakshya Singh

• Monitored the performance of the calling executives and improved the customer support experience and calling quality.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.

Inbound and Outbound telephone calls to customers to arrange transportation services Dispatch trucks at designated locations Monitoring passenger requests and ensuring that they are satisfied Ensuring that driver complies with company policy and procedure Assist drivers in any way possible.

• Daily follow up with all branch Managers, responsible for their daily work and performance (Sales, stocks and customer satisfaction), encouraging them font r working hard for company
• Training staff for excellent customer satisfaction communication skills
• Managing the tele-calling staff of the company, monitoring their daily customer follow-up, reviewing their calls for quality improvement
• Data handling and management for over 17000 plus clients on CRM
• WEBSITE: www.facebook.com/atheniandayspa/
• Social Media handling of the organization’s official account
• Looking after advertisements on Facebook, Instagram, websites as well as city advertisement on boards and banners.
• Oversaw successful planning and execution of staff meetings, parties and events.
• Computerized office activities, maintained customer communications and tracked records through delivery.