PAULA COOMBS
Mississauga,ON
Summary
Customer-focused professional with over 15 years of diverse experience in customer service, crisis intervention, advocacy, and support roles, seeking to contribute as a Transit Operator for the Toronto Transit Commission (TTC). I excel in high-pressure environments and am known for excellent communication, problem-solving, and organizational skills as well as for efficiently handling complex situations. I hold a non-probationary Class “G” Ontario driver’s license and have a proven track record of delivering exceptional service, resolving issues effectively, and building strong relationships. My commitment to safety, inclusivity, and client satisfaction aligns with the values of TTC, and I thrive in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Liquor Control Board of Ontario (LCBO)
Mississaug
12.2024 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Foster an inclusive environment where all customers feel respected, valued, and heard.
- Apply knowledge of the Human Rights Code and the Accessibility for Ontarians with Disabilities Act to ensure accessible service for all customers.
- Manage a high volume of customer interactions, delivering excellent administrative support, and ensuring client satisfaction.
- Maintain organization in a fast-paced setting, handling various customer service tasks. simultaneously.
Registered Massage Therapist
Massage Addict
Mississauga, Canada
01.2020 - Current
- Implemented effective techniques for pain management and muscle rehabilitation, improving client mobility and well-being.
- Provided exceptional customer service, addressing any concerns and ensuring a therapeutic and relaxing massage experience.
- Maintained detailed client records, including treatment notes and health history, ensuring confidentiality and compliance with HIPAA regulations.
- Collaborated with medical professionals and legal teams to support clients with injury recovery and rehabilitation.
- Collaborated with healthcare professionals, such as chiropractors and physical therapists, to provide comprehensive care for clients.
Transitional Support Worker
Salvation Army Women’s Councelling Centre
Mississauga, Canada
01.2010 - 12.2021
- Coordinated with external agencies to access additional services and resources for clients.
- Advocated for clients' rights and interests within the community and various institutions.
- Provide crisis intervention and develop action plans to assist women in transition from abusive situations.
- Advocate for individuals with mental health challenges, connecting them to necessary services, agencies, and legal support.
- Collaborate with community partners and healthcare professionals to ensure clients receive holistic, wrap-around services.
Violence Against Women Support Worker
Malton Neighbourhood Services
Toronto, Canada
01.2009 - 01.2010
- Participated in professional development and training sessions to enhance care quality and support provided.
- Facilitated community integration and socialization through arranging and accompanying clients on outings.
- Coordinated with external agencies to access additional services and resources for clients.
- Assisted women and children in their recovery from abuse, offering emotional support and guidance.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
Advisor
Sun Life Financial
Richmond Hill, Canada
01.2003 - 01.2007
- Consulted with clients to assess and meet short- and long-term financial goal.
- I have provided financial advice and support to clients, including guidance for those lamenting the loss of a loved one.
- Conducted group benefit workshops, ensuring clients understood their options and benefits.
- Worked flexible hours to accommodate clients' needs, delivering high-level customer service and support.
- Analyzed wills, insurance policies, and corporate contracts for potential financial risks and opportunities for improvement.
Education
Bachelor of Arts And Science - Honors in Psychology
06-2025
Ccertificate - Level C CPR/AED
01-2024
Diploma - (Social Service) AWCC Assaulted Women And Chil
01.2009
Certificate - Constructivist Career Counselling
01.2008
Registered Massage Therapy - Massage And Hydrotherapy Therapy
01-1999
Skills
- Customer Service Excellence: Proficient in handling diverse customer inquiries and creating memorable experiences, and deeply committed to ensuring utmost satisfaction, which should instill confidence in potential employers
- Adaptability: I am flexible and can work varied schedules, demonstrating my ability to handle changing circumstances effectively
- Safety and Compliance: Extensive comprehension of the Accessibility for Ontarians with Disabilities Act, and other accessibility safety regulations
- Problem Solving and Crisis Management: I have a proven ability to manage crises, such as highly irritated clients, and provide timely, practical solutions in fast-paced environments, which should instill confidence in potential employers
- Interpersonal Skills: I can work with diverse individuals, offering compassionate support, and ensuring a respectful, inclusive environment, which should reassure potential employers of my people skills
Affiliations
Volunteer Work: Advocate for families in transition, providing connection in the community to access financial advice, food, and resources support to individuals coping with loss, and contributing to the Maloca Community Gardens by creating social media awareness to the community about the work and teaching happening to assist individuals in learning food sustainability.
Interests: My diverse interests range from running, cycling, Pilates, gardening, and cooking. These hobbies keep me physically and mentally fit and reflect my multifaceted personality, which I believe is an asset in any professional setting.
Languages
English
Full Professional
Languages and Dialects
Fluent in Jamaican Creole and familiar with various English dialects, including Trinidadian, Guyanese, Nigerian, and Indian.
Timeline
Customer Service Representative - Liquor Control Board of Ontario (LCBO)
12.2024 - Current
Registered Massage Therapist - Massage Addict
01.2020 - Current
Transitional Support Worker - Salvation Army Women’s Councelling Centre
01.2010 - 12.2021
Violence Against Women Support Worker - Malton Neighbourhood Services
01.2009 - 01.2010
Advisor - Sun Life Financial
01.2003 - 01.2007
York University - Bachelor of Arts And Science, Honors in Psychology
St. John Ambulance Saint-Jean - Ccertificate, Level C CPR/AED
George Brown College - Diploma, (Social Service) AWCC Assaulted Women And Chil
George Brown College - Certificate, Constructivist Career Counselling
Canadian College of Massage And Hydrotherapy - Registered Massage Therapy, Massage And Hydrotherapy Therapy
Similar Profiles
Zach LazdinsZach Lazdins
Customer Service Representative at Liquor Control Board Of Ontario LCBOCustomer Service Representative at Liquor Control Board Of Ontario LCBO
Ashley MaltezAshley Maltez
Customer Service Representative/ Health and Safety at Liquor Board Control of Ontario (LCBO)Customer Service Representative/ Health and Safety at Liquor Board Control of Ontario (LCBO)
Gabriel WilliamsonGabriel Williamson
Customer Sales Representative at LCBO, Liquor Control BoardCustomer Sales Representative at LCBO, Liquor Control Board