Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Affiliations
References
Timeline
AdministrativeAssistant

Arshi Khan

London,Canada

Summary

Highly skilled professional with exceptional time management, leadership, and organizational abilities, adept at prioritizing tasks and driving team success in dynamic environments. Demonstrates a passion for delivering outstanding customer experiences through personalised care, attention to detail, and effective communication. Proficient in Microsoft Word, Excel, and PowerPoint, with a strong focus on problem-solving and achieving results through strategic planning and continuous improvement. Committed to ongoing professional development and fostering innovation to meet organisational goals.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Customer Service Representative

Bill Gosling Outsourcing Corp.
London, ON, Canada
08.2024 - 02.2025
  • Handling over 60 incoming calls, emails, and chat inquiries from customers, addressing their questions and concerns, and providing accurate information about products or services
  • Assisting customers with troubleshooting problems, resolving complaints, or providing solutions to billing, service, or account-related issues promptly and effectively
  • Updating customer account information, processing payments, and making changes to accounts as required, ensuring accurate records are maintained
  • Offering additional services or upgrades to customers when relevant while prioritizing customer needs
  • Following company policies, procedures, and compliance requirements while interacting with customers, ensuring privacy and data protection standards are met
  • Working with other departments or team members to escalate issues, share insights, or coordinate customer service efforts as needed
  • Participating in training sessions to improve knowledge of company’s services and products and develop skills for better customer engagement

Manager

Charminar Indian Cuisine
London, ON, Canada
01.2023 - 08.2024
  • Conducted training sessions for more than 15 new team members, ensuring consistent and exemplary level of service.
  • Ensured proper storage of all food items in compliance with health and safety regulations.
  • Possessed solid product knowledge, allowing for effective handling of customer inquiries and providing informed order suggestions.
  • Manage inventory levels, ensuring availability of ingredients and supplies throughout shifts.
  • Calculated and posted amount of food preparation required throughout shift.
  • Performed paperwork duties and assisted with product orders and inventory as per requirement.
  • Meeting with owner and seniors to discuss store progress and requirements at least once month.
  • Supervising current teams to ensure that all standards are met even in absence.

Customer Service Representative

Charminar Indian Cuisine
London, ON, Canada
10.2021 - 01.2023
  • Maintained pleasant and welcoming environment for over 50 guests at all times, ensuring best dining experience so customers always come back for more.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Assisted management with inventory control and stock ordering.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Customer Sales and Service Specialist

Emirates
Mumbai, India
06.2019 - 03.2021
  • Achieved 98% 5-star customer satisfaction rating for having friendly, understanding, and patient attitude towards customers.
  • Executed customer questions, resolving issues and reducing need for supervisor assistance by 19%.
  • Recognized by supervisors for excellent customer service.
  • Engaged with more than 60 customers during shifts, beating call volume target by 27%.
  • Accurately resolved their queries regarding flight information and their reservations.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Provided exceptional Customer Service in all roles.

Customer Service Assistant

Jet Airways
Mumbai, India
03.2018 - 06.2019
  • Guided customers with self-check-in and facilitated smooth boarding procedures by verifying travel documents and directing passengers accordingly.
  • Solved issues related to damaged bags and effectively dealt with upset customers.
  • Aptly maintained cost reports of damaged and lost baggage.
  • Assisted passengers with flight inquiries, ticketing, and rebooking in case of delays or cancellations.
  • Provided clear and accurate information regarding flight schedules, gate assignments, and security procedures.
  • Ensured compliance with airline policies and airport security regulations while assisting passengers.
  • Handled special service requests, including wheelchair assistance, unaccompanied minors, and VIP passengers.
  • Resolved customer complaints efficiently, ensuring positive travel experience.
  • Coordinated with ground staff, baggage handlers, and security personnel to ensure smooth airport operations.
  • Assisted international travellers with immigration and customs-related queries.
  • Processed baggage claims and coordinated with airlines to locate and deliver lost luggage.
  • Facilitated smooth boarding procedures by verifying travel documents and directing passengers accordingly.

Education

Postgraduate Degree - Business Management

Fanshawe College
London, Canada
05.2021 - 12.2022

Bachelor's Degree - Commerce

Vikram University
India
06.2014 - 06.2017

Diploma - International Air Transport Association

IITC
Mumbai, India
07.2017 - 12.2017

Skills

Time Management - Exceptional time management skills, adept at prioritizing tasks, meeting deadlines, and maintaining efficiency in fast-paced environments

Leadership - Strong leadership skills with ability to inspire, guide, and motivate teams toward achieving excellence and organizational success

Make Customer's Day - Passionate about delivering exceptional service and creating memorable experiences that brighten people's day through personalized care, attention to detail, and a positive attitude

Digital Knowledge - Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Exquisite communication -Possess exquisite communication and interpersonal skills, enabling seamless interactions, strong client relationships, and exceptional customer experiences

Planning and Organizational skills - Excellent planning and organizational skills with demonstrated multi-tasking abilities

Goal Driven - Driven by a results-oriented mindset, committed to achieving goals through dedication, strategic planning, and continuous improvement

Problem Solving - Strong problem-solving skills with ability to analyze situations, think critically, and implement effective solutions under pressure

Continuous Learning - Committed to continuous learning and professional growth, always seeking new knowledge and skills to enhance performance and adaptability

Personal Information

Hobbies: Knowing about different cultures and languages, Writing stories, Photography, Traveling and exploring new places, Singing and dancing

Custom

Intend to build a career with a leading firm that helps me nurture my experience and attain a responsible position according to my capabilities and learning abilities. I aim to obtain the best possible outcome through a dedicated process of creative ideation, effective execution, and optimum utilization of available resources. A thinker with an ability to access situations and identify and improve issues with a high degree of detail orientation and a multitasker.

Affiliations

  • • Knowing about different cultures and languages
  • • Writing stories
  • • Photography
  • • Traveling and exploring new places
  • • Singing and dancing

References

References available upon request.

Timeline

Customer Service Representative

Bill Gosling Outsourcing Corp.
08.2024 - 02.2025

Manager

Charminar Indian Cuisine
01.2023 - 08.2024

Customer Service Representative

Charminar Indian Cuisine
10.2021 - 01.2023

Postgraduate Degree - Business Management

Fanshawe College
05.2021 - 12.2022

Customer Sales and Service Specialist

Emirates
06.2019 - 03.2021

Customer Service Assistant

Jet Airways
03.2018 - 06.2019

Diploma - International Air Transport Association

IITC
07.2017 - 12.2017

Bachelor's Degree - Commerce

Vikram University
06.2014 - 06.2017

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