Summary
Overview
Work History
Education
Skills
References
Timeline
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Taneisha Edwards

Calgary,AB

Summary

Enthusiastic and service-oriented professional eager to join WestJet as a cabin crew member. Committed to delivering outstanding customer experiences, ensuring passenger safety, and embodying WestJet’s values of care, integrity, and fun. Ready to contribute my strong communication skills, adaptability, and passion for helping others to WestJet’s award-winning team.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Absolute Insurance Broker
Orangeville, Ontario
04.2024 - 07.2024
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.

Warehouse Associate

Emblem Logistics
Brampton, ON
11.2021 - 04.2024
  • Recorded and tracked inventory with the use of an RF scanner
  • Receiving and processing incoming and outgoing inventory for the shipping and receiving departments
  • Worked alongside my colleagues and independently
  • Organized and maintained the cleanliness of my workspace
  • Loaded, unloaded, sorted and placed inventory.

Lead Hand/Assembler

Multivans
Bolton, ON
02.2018 - 01.2020
  • Administered the elements of the 5S program consisting of Sorting, Setting, Shining, Standardization and Sustainment of the finished product
  • Implemented safety and housekeeping standards associated with the cleanliness of my work area
  • Followed all safety procedures and identified any assembly line maintenance issues to report them to the Safety Compliance Team
  • Operated and monitored assembly machines, and maintained productivity and speed of assembly
  • Followed strict safety protocols and Personal Protective Equipment (PPE) procedures.

Child Care Worker

Small Treasures Child Care
Jamaica
03.2013 - 07.2017
  • Organized activities and implemented a curriculum that allowed children to learn about the world, explore interests, have physical activity, rest, and playtime
  • Supervised and monitored the safety of the children in my care and kept records of each child’s progress, routines, and interests
  • Prepared meals and organize mealtimes and snacks for children
  • Watched for signs of emotional or developmental problems in children and brought the problems to the attention of parents
  • Changed the diapers of infants and toddlers and helped children to maintain proper hygiene.

Education

Diploma - Medical Administrative Assistant

Medix College
12-2024

Early Childhood Education License -

Professional Institute of Girls Town
Jamaica
04.2011

High School Diploma -

St. Mary’s College
Jamaica
06.2009

Skills

  • Customer Service Excellence: Proven ability to provide friendly and efficient service, ensuring a positive experience for all customers
  • Team Collaboration: Strong teamwork skills, with experience working in diverse and fast-paced environments
  • Safety Awareness: Keen attention to detail, committed to following safety protocols and procedures
  • Problem-Solving: Quick thinker, adept at resolving issues calmly and effectively
  • Adaptability: Flexible and able to thrive under changing circumstances and schedules
  • Cultural Sensitivity: Respectful and considerate of diverse cultures and backgrounds
  • Communication: Clear and professional communication skills, both verbal and written

References

References available upon request.

Timeline

Customer Service Representative

Absolute Insurance Broker
04.2024 - 07.2024

Warehouse Associate

Emblem Logistics
11.2021 - 04.2024

Lead Hand/Assembler

Multivans
02.2018 - 01.2020

Child Care Worker

Small Treasures Child Care
03.2013 - 07.2017

Diploma - Medical Administrative Assistant

Medix College

Early Childhood Education License -

Professional Institute of Girls Town

High School Diploma -

St. Mary’s College

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Taneisha Edwards