MYTHILY JANARTHAN
Etobicoke,Canada
Summary
Call Center Representative with expertise. Providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Resolute Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
IPC Canada Photo Services
Concord, ON
09.2024 - 05.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and fulfillment to ensure timely delivery of products.
- Trained and mentored new team members on customer service protocols and systems.
- Implemented process improvements that enhanced overall customer satisfaction metrics.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
TDSB
North York, ON
05.2023 - 11.2023
- Processing student’s application for approval of bussing and planning to route accordingly
- Entering student info using bus planner
- Ensure student profiles are up to date
- Checking emails & faxes for student’s applications for processing/planning
- Responding to emails regarding student’s applications/queries
- TDSB Transportation (Temp-Clerk), York, ON
Data Entry Clerk
TDSB
North York, ON
09.2022 - 12.2022
- Processing student’s application for approval of bussing and planning to route accordingly
- Entering student info using bus planner
- Ensure student profiles are up to date
- Checking emails & faxes for student’s applications for processing/planning
- TDSB Transportation (Temp-Clerk), York, ON
Data Entry Clerk
TDSB
North York, ON
05.2019 - 01.2020
- Processing student’s application for approval of bussing and planning to route accordingly
- Entering student info using bus planner
- Ensure student profiles are up to date
- TDSB Transportation (Temp-Clerk), York, ON
Data Entry Clerk
Robert Half
North York, ON
09.2018 - 02.2019
- Processing student’s application for approval of bussing and planning to route accordingly
- Entering student info using bus planner
- Ensure student profiles are up to date
- TDSB Transportation (Temp), York, ON
- Contracted by staffing agency Robert Half to work on a temporary assignment at TDSB Transportation.
Customer Service Representative
Reliance Home Comfort
North York, ON
09.2010 - 04.2015
- Effectively managed a high volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Answered a constant flow of customer calls with up to twenty calls in queue per minute.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Performed credit checks to see if customers qualify to rent/finance heating and cooling products.
- Data entry for Microsoft excel
- Assisted main desk with reception duties
Survey Research
York University Institute for Social Research
North York, ON
03.2010 - 07.2010
- Phone Calls
- Active Listening Skills
- Data Entry
- Conducted Surveys
Interviewer
Toronto, ON
03.2008 - 01.2010
- Served as focal point for all customer input and market intelligence for product improvements.
- Assist in the evaluation of new techniques and procedures for the purpose of product development.
- Take corrective action to restore and/or maintain quality standards.
Cashier/Server
Tim Hortons
North York, ON
05.2004 - 04.2008
- Exceptional Customer Service
- Reliable Teamwork
- Comfortable Standing for Long Periods
- Up-Selling Additional Menu Items
- Carefully Maintained Sanitation
- Cash Handling
- Customer Orders
- Engaging Personality
- Preparing/taking Orders
Education
High School Diploma -
Downsview Secondary School
North York, ON06.2003
Skills
- Excellent communication and interpersonal skills
- Motivated and enthusiastic about developing
- Highly organized and able to work under pressure
- Positive relations with others a challenging environment
- Initiative-taking and adaptable
- Time Management
- Committed to exceptional customer service
- Great attendance and positive punctuality
- Observant, diligent and eager to learn
- Active listening
- Customer service
- Data entry
- Call center experience
- Microsoft outlook
- Call management
- Order processing
- CRM software
- Paperwork processing
- Call center operations
- Microsoft Excel
- Customer relations
- Critical thinking
Languages
English
Full Professional
Timeline
Customer Service Representative
IPC Canada Photo Services
09.2024 - 05.2025
Data Entry Clerk
TDSB
05.2023 - 11.2023
Data Entry Clerk
TDSB
09.2022 - 12.2022
Data Entry Clerk
TDSB
05.2019 - 01.2020
Data Entry Clerk
Robert Half
09.2018 - 02.2019
Customer Service Representative
Reliance Home Comfort
09.2010 - 04.2015
Survey Research
York University Institute for Social Research
03.2010 - 07.2010
Interviewer
03.2008 - 01.2010
Cashier/Server
Tim Hortons
05.2004 - 04.2008
High School Diploma -
Downsview Secondary School