JESSICA DONOGHUE
WHITBY,Canada
Summary
Experienced in office operations, administrative support, and customer service. Hardworking and professional individual with excellent communication and interpersonal skills. Self-motivated with a proven ability to prioritize tasks and meet deadlines. Highly organized and detail-oriented work style. Strives to exceed expectations. Strengths in analyzing data, developing strategies, and providing solutions to complex problems. Seeking an opportunity to leverage skills and knowledge to contribute to team success.
Overview
24
24
years of professional experience
Work History
CSR MPBSDP
Service Ontario
08.2024 - Current
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Updated and maintained database with accurate customer information and timely data entry
- Ensured compliance with applicable laws and regulations when handling customer information
- Adhered to company policies when dealing with difficult or challenging situations
- Navigated multiple computer systems and applications and utilized search tools to find information
- Analyzed and collected customer information to prepare product or service reports
Operations Administrator
BEER STORE
04.2023 - Current
- Reviewed documents and invoices for accuracy based on audit requirements and regulations
- Established effective communication channels between operations teams across multiple locations
- Analyzed data from various sources to identify trends and suggest process improvements
- Assisted management with developing strategies for improving operational effectiveness
- Utilized problem-solving techniques to quickly address any issues that arose during day-to-day operations
- Prepared reports summarizing operational performance metrics for senior management review
- Maintained accurate records of inventory levels and ordering processes
- Resolved conflicts between personnel or teams in an efficient manner while maintaining positive relationships
- Provided customer service support for internal and external customers, resolving inquiries promptly and professionally
CHECKER/DESIGNATE
BEER STORE
10.2012 - 04.2023
- Full responsibility of a Multi-Location Manager store including being the designate for payroll, scheduling, ordering and full inventories
- Responsible for the day-to-day operations of a busy retail environment which requires exceptional multi-tasking and fast decision-making skills. Daily reviews of paperwork for accuracy for audit purposes. Making sure all documents are in line with company and government standards.
- Assisted in training new employees regarding proper work methods, safety practices and job expectations
- Provided excellent customer service to patrons of all ages
- Audited production equipment and machinery to identify potential problems early on
- Analyzed product defects to conduct root cause analysis and implement corrective actions for continuous improvement of processes
- Conducted regular inspections on products and machinery to report problems or inconsistencies to management
- Collaborated with management to create new quality control system to reduce number of errors
- Maintained financial records, such as accounts of daily collections and billings and records of receipts issued
- Served as a district coordinator for the LLSC bottle drives for the past 7 years in the Toronto East district
OWNER/OPERATOR
SMOOTH MEDI-SPA
01.2009 - 10.2012
- Responsible for the day-to-day operations of a small business
- Completed all services of a Medi-spa including laser hair removal, chemical peels and therapeutic facials
ASST MANAGER/BOOKKEEPER
METRO
01.2001 - 01.2012
- Oversaw cashier operations, bookkeeping and HR
- Maintained strong customer relations and effective customer service standards
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Managed shelf inventory and customer-focused loss prevention strategies
- Prepared weekly employee work schedules to meet operational needs
Education
Medical Esthetic Certificate -
Canadian Beauty College
01.2009
High School Diploma OSSD - undefined
Nelson High School
06.1991
Skills
- Microsoft Office
- Strong Under Pressure
- Multi-tasking
- Knowledge Sharing
- Joint Health and Safety Rep
- Problem-solving
- Critical thinking
- Customer relations
- Time management
- Scheduling
- Process optimization
- Computer proficiency
- Information security
- System implementation
- Team development
- Documentation
- Recordkeeping strengths
Timeline
CSR MPBSDP
Service Ontario
08.2024 - Current
Operations Administrator
BEER STORE
04.2023 - Current
CHECKER/DESIGNATE
BEER STORE
10.2012 - 04.2023
OWNER/OPERATOR
SMOOTH MEDI-SPA
01.2009 - 10.2012
ASST MANAGER/BOOKKEEPER
METRO
01.2001 - 01.2012
High School Diploma OSSD - undefined
Nelson High School
Medical Esthetic Certificate -
Canadian Beauty College
Similar Profiles
STACEY CHEVRIERSTACEY CHEVRIER
Office Manager at Service OntarioOffice Manager at Service Ontario
Liudmyla SilaievaLiudmyla Silaieva
Office Sanitizing and Cleaning at Service OntarioOffice Sanitizing and Cleaning at Service Ontario
Nathan KosonNathan Koson
Supervisor at Service OntarioSupervisor at Service Ontario