Naturally organized and driven with a passion for fostering team success and achieving business goals. Possesses a deep understanding of market trends, and adept at leveraging data analysis to optimize regional operations. Committed to driving impactful results through strategic planning and effective leadership.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Regional Manager/Human Resources Manager
Mazco Licensing Group/on behalf of Service Ontario
09.2024 - Current
Overseeing Management and all staff; delegating daily tasks as required
Ensure that all policies/changes and directives at the Government level are being maintained at all private sector levels, including training on new policies
Single-handedly developed workplace policies informed by predictive metrics to optimize retention and productivity
Led Recruitment and onboarding; Assisted with the onboarding process for new hires, including conducting interviews and orientation sessions while creating scalable HR processes that adapt to business expansion
Offboarding: manage the termination of the employment process
Coordinating training schedules, creating training materials, and providing ongoing support for staff
Manage scheduling for approximately 15 employees and prepare timesheets for payroll.
Implemented unified systems for managing employee data across regions and departments
Bridging employees' needs and business goals while continuously evaluating organizational needs and recommending solutions
Office Manager
Mazco Licensing Group/ on behalf of Service Ontario
03.2024 - 09.2024
Serving the public: Renewals of Ontario Health Card, Ontario Driver’s License, Ontario Photo ID
Vehicle transactions, including transfers and new registrations
Dealership transactions and auditing OMVIC files accordingly
Handle all sensitive customer transactions while following PIPEDA, and policies and procedures in an ethical manner
Recruitment and onboarding; Assisted with the onboarding process for new hires, including conducting interviews and orientation sessions while completing necessary paperwork; collaborated with senior management to ensure a smooth transition for new employees; coordinated training schedules, created training materials, and provided ongoing support for staff
Inventory control; Manage and order all controlled and uncontrolled stock as required; provide staff with tracked stock daily
Daily balancing; Printing daily reports, audits, banking, daily opening and closing procedures; general office organization, ensuring smooth running of daily operations
Education
Graduate Diploma - Human Resource Management
Trillium College
Oshawa, Ontario
03.2022
Diploma - Business Management
Trillium College
Oshawa, Ontario
07.2021
Skills
Strong relationship development through clear communication
Assess business needs effectively
Skilled in supporting sustainable business initiatives through ethical practices
Employee relations management
Execution and oversight of business strategies
Effective prioritization
Proactive and customer-oriented
Open-minded and adaptable
Ongoing performance enhancement planning
Staying updated on labor regulations
Experienced with MS Office tools
Languages
English
Native or Bilingual
Certification
AODA: The Accessibility for Ontario with Disabilities
WH&SA: Safety & Health Awareness
WHMIS: Workplace Hazardous Materials Information System
Mental Health First Aid
CPR, AED, and First Aid
RSBA1 Basic First Aid
The Principles of Emotional Intelligence, Leadership, and Coaching
Ethical Dilemmas in the Workplace: Examples and Solutions
Timeline
Regional Manager/Human Resources Manager
Mazco Licensing Group/on behalf of Service Ontario
09.2024 - Current
Office Manager
Mazco Licensing Group/ on behalf of Service Ontario