Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lovleen Dhaliwal

Brampton,ON

Summary

Dynamic and dedicated healthcare professional with experience at Brampton Civic Hospital, specializing in patient care coordination and effective communication. Proven track record of enhancing patient experiences, streamlining administrative processes, and maintaining accurate medical records and insurance billing. Collaborative team player committed to delivering high-quality, patient-centered care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Optometrist Assistant/ Sales Associate

OJO Optical
07.2023 - 03.2025
  • Scheduled appointments and delivered high-quality customer service in-person and by phone to enhance patient experience.
  • Supported optometrists with pre-testing and collaborated with clinic staff to ensure smooth patient flow.
  • Guided patients in selecting eyewear tailored to their lifestyle and visual needs.
  • Educated patients on eyewear care and promoted overall eye health.
  • Managed insurance billing and maintained accurate, up-to-date records of coverage details.

HELP Program Volunteer (ACE Unit)

Brampton Civic Hospital
02.2023 - 10.2023
  • Provided emotional support and companionship to dementia patients, enhancing quality of care during hospital stays.
  • Acted as a liaison between patients and medical staff to ensure timely communication and response to patient needs.
  • Promoted patient independence by assisting with mobility exercises and personal care tasks.
  • Maintained a clean, well-stocked environment to support efficient unit operations.

Screening & Volunteer Service

Brampton Civic Hospital
07.2022 - 02.2023
  • Welcomed patients and visitors, fostering a friendly and supportive environment.
  • Assisted with patient registration and regularly checked in to ensure satisfaction with care.
  • Educated patients and families on COVID-19 protocols to promote safety and reduce transmission risk.
  • Maintained accurate patient records in hospital databases to support coordinated, efficient care.

Sales Associate

Watch Station International
07.2018 - 08.2019
  • Delivered exceptional customer service by promptly addressing concerns and creating a welcoming environment.
  • Collaborated with team members to enhance store performance and share best practices.
  • Maintained visual merchandising standards by organizing displays to attract and engage customers.
  • Processed cash transactions accurately while following company cash-handling procedures.

Education

Bachelor of Science - Biology

Toronto Metropolitan University
Toronto, ON
05-2023

Skills

  • Office administration
  • Medical record maintenance
  • Medical terminology proficiency
  • Teamwork and collaboration
  • Problem-solving
  • Insurance billing
  • Excellent and effective communication
  • Patient care coordination
  • Organizational skills

Languages

English
Native or Bilingual
Punjabi
Professional Working
Hindi
Professional Working

Certification

  • CPR/AED Level C, Canadian Red Cross – Valid through March 2026
  • Medical Terminology, Canadian Red Cross – Completed November 2023
  • Volunteer Certificate of Achievement, Brampton Civic Hospital – Awarded October 2023

Timeline

Optometrist Assistant/ Sales Associate

OJO Optical
07.2023 - 03.2025

HELP Program Volunteer (ACE Unit)

Brampton Civic Hospital
02.2023 - 10.2023

Screening & Volunteer Service

Brampton Civic Hospital
07.2022 - 02.2023

Sales Associate

Watch Station International
07.2018 - 08.2019

Bachelor of Science - Biology

Toronto Metropolitan University

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Lovleen Dhaliwal